General Manager / OTP3 with 16yrs experience. Areas of expertise include RFM management, GAM management, Our Lounge management, all duties relating to eHR and eLabor systems, Cashless 3.0 installs, eSmartclock installs, table service rollouts, Learning Manager duties, food cost training, peoplematter.com administrator, BOS inventory item management. .
RFM management, GAM management, Customer Recovery Manager, technology equipment purchases and maintenance, Cashless 3.0 installs, Dual Point 2.0 installs, eSmartclock installs, Our Lounge administrator, People Matter site administrator and job poster, assisting with Table Service rollouts, 24/7 point of contact for all tech issues for the organization, administrator for eHR and eLabor, Learning Manager for the organizations, assist restaurants with food cost training, maintain BOS inventory items, manage all contracts with POS vendors, reduce technology related costs.
Instituted a plan to lower technology costs by $50,000.00 over the course of 4 years, negotiated an agreement with a new POS supplier and coordinating the transition. Helped the OO's in the region make decisions on MRP's to cut technology costs, aid other OO's in the region with technical issues as needed.
S4/S5 BOS Upgrade - 1/2017
eSmartClock Installation - 1/2017
Cashless 3.0 Installation - 12/2016
WBU Installation - 9/2015
NMD Head Switch Replacement 8/2015
HHOT Installation 2/2011
09/2004 to 07/2015
General ManagerMcDonald's (Chuckmar Corp. / WilljenCorp. － Kent, Ohio
Managing food cost and labor controls. Training and developing employees, creating relationships with local Heath Departments, creating relationships with Food Vendors, increasing sales and guest counts on a consistent basis, hosted classes on site for management staff, ensured all company polices were adhered to, and trained managers on scheduling and food cost controls.
Won an Outstanding Manager of The Year award, decreased FOB incrementally, increased sales percent double digits year to year, instituted a work program with the local high school, and won an NAACP award from the community.
High School DiplomaSoutheast High School － Ravenna, oh, United States
ROLPHamburger University － Oakbrook, IL, USA
OTP3Hamburger University － Oakbrook, IL, USA
Dual Point InstallationOakbrook, IL, United States