Business professional with more than ten years of sales and leadership experience. Provide consultative selling approach and superior customer service. Develop and maintain lasting customer relationships through exceptional interpersonal communication skills, personal integrity and professional ethics. Results-focused professional offering progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Performance tracking and evaluation
Business management methodology
Exceptional problem solver
Training and development
Cross-cultural sales background
National account management
Fortune 500 company sales background
Spearheaded an employee engagement program, resulting in a decrease in annual employee turnover.
Reduced staff turnover by 21% in one year by implementing several well-received team and morale-building programs.
American Residential ServicesNorcross, GaCustomer Service Manager
Created training manuals targeted at resolving even the most difficult customer issues.
Reduced amount of employee overtime by 12% by effectively delegating tasks.
Recruited, managed and mentored a dispatchers, and customer service representatives.
Monitored the daily activities of the customer support teams.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Addressed negative customer feedback immediately.
Provided a high level of product and leadership support to representatives and clients.
Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Lead on and off-site customer support teams across multiple time zones.
Trained all new sales employees on effective techniques.
Completed purchases with cash, credit and debit payment methods.
Increased purchase totals by recommending additional items.
Answered incoming telephone calls with professional and knowledgeable responses.
Developed and executed sales promotions.
Led sales calls with team members to establish sales and customer retention goals. Monitored customer preferences to determine focus of sales efforts.
Created and directed sales team training and development programs.
Maintained friendly and professional customer interactions.
Trained in negotiations and time management.
Argosy UniversityAtlanta, GA, USBachelor of Science: Business AdministrationConcentration in Organizational Leadership Coursework in Management, Marketing, Accounting, Finance, Economics, Business Analysts and Communications