Customer-focused account manager skilled at managing efficient operations, controlling costs, and anticipating and resolving problems. Result driven team player with the ability to make timely decisions to maintain production schedules. Qualifications include:
Business Relationships-Build and nurture trusted relationships with customers, sales, internal departments and company divisions. Provide guidance on design specifications, review project progress, resolve issues, and determine feasibility and cost of change requests.
Project Management-Manage all facets of large-run printing/imaging/mailing projects. Develop production work schedules to meet marketing deadlines. Corroborate with various internal departments to understand the full context of project objectives and avoid costly mid-project design changes.
Interpersonal Strengths-analytical problem-solving skills, meticulous attention to detail, strong technical knowledge, eager learner, articulate communication, and a strong work ethic. Computer skills: MS Office, Excel.
SG360º, a Segerdahl companyMay 2012 to CurrentCustomer Service Manager Broadview, IL
SG360º, a Segerdahl companyJanuary 2008 to May 2012Sales Service Manager Broadview, IL
Chico FAS, IncMarch 2007 to December 2007Print Consultant Fort Myers, FL
Specialty retailer of private branded clothing and accessories with 982 stores in the U.S. and the Caribbean.
Coordinate all facets of catalog printing and distribution operations for three titles (Chico, White House/Black Market, and Soma) each with multi-million distribution quantities.
Serve as a conduit between Chico's internal departments, printers, and outside suppliers to ensue compliance with project specifications and attainment of delivery objectives.
Counsel client on feasibility and costs of printing projects and resolve conceptual and design issues to facilitate effective planning.
Develop production timelines to achieve in-home delivery target dates.
Prepare clearly-defined project instructions for all print jobs.
Communicate cost estimates for additional services and products, such as catalog inserts.
Attend press checks to confirm color match, review offer accuracy, and resolve press issues.
Corroborate with Marketing and Creative Departments to implement marketing strategies into the final catalog design.
Assist in interviewing production department recruits.
Improve internal communication and information dissemination by quickly responding to query emails and attending production planning meetings.
Quebecor WorldFebruary 1994 to February 2007Senior Account Manager / Team Leader Elk Grove Village, IL
Division of international commercial printing company; manufacturer of date-sensitive, multi-version, direct mail catalogs. Operating with two facilities and 500 employees.
Directed a team of three account managers in delivering dedicated service to major accounts.
Advanced from Sales Coordinator to Customer Service Assistant to Account Manager to Sr. Account Manager/Team Leader.
Plant closed January 26, 2007.
Education and Training
Loyola UniversityB. A: CommunicationChicago, ILCommunication AllStar Customer Service Training * Lake Forest Graduate School of Management, Lake Forest, IL
catalogs, catalog, color, client, Customer Service, Customer Service Training, delivery, designing, direct mail, Team Leader, mailing, marketing strategies, Market, Marketing, meetings, personnel, press, printers, quality, Sales