Experienced and reliable Customer Service Manager in the field of Grocery Markets. Highly enthusiastic customer service with 16 years motivated to maintain customer satisfaction and account management.
Money orders/western union
processing money orders and western union transactions
I dealt with customers at the customer service office, and as well on the frontend. expertly dealt with customer returns, complaints, questions about products. and where they are located in the store.
Managed associates in training, how to relate to their customers .
made schedules for associates.
was able to solve problems with my associates, and with customers.
never expected anything from associates that I was not willing to do myself.
closed/opened store. experlty handled large amount of deposits.
office bookkeeping. keeping all money accounted for.
active manager on duty when manager and comanager were not available.
ordered products for the store. responsible for stocking these products.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.
.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Expressed appreciation and invited customers to return to the store.Worked under strict deadlines and responded to service requests and emergency call-outs.Successfully interacted with customers and retail buyers to expedite orders.Processed and issued money orders for customers.Compiled weekly monetary reports and records for store managers.Stocked and rotated inventory regularly.
processed money orders and western union transactions.
attend a customer Service Managers meeting annually. E-mails from corporate on training with Western Unions and Money orders. Monthly meeting with store manager. e-mails from corporate on policies and procedures of office and store.
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