I bring to you a highly motivated and unique individual. I have over 10 years of experience in sales from ownership in my own business to retail giants and smaller mom and pop stores. Customer service is my passion and with good reason let's face it I am one. I feel that our customers deserve no less than the best! Every dollar spent was earned by hard work and time away from family and friends. Because time is our most valuable asset and can never be replaced our customers should should always feel they have spent their time and money in the right place with the right people. With every opportunity I have been given a chance to learn and develope new skills which I utilized in becoming a manager and leader of people. Public relations, organization, website development, data entry and advertising are a few of the activities I have had the priveldge to learn and develope into strong skills for any task that may come my way. I thank you for your time both today and in the consideration of my employment with your company. Penny M. Rader
With every opportunity I have been given a chance to learn and develope new skills which I utilized in becoming a manager and leader of people. Public relations, organization, website development, data entry and advertising are a few of the activities I have had the priveldge to learn and develope into strong skills for any task that may come my way.
I thank you for your time both today and in the consideration of my employment with your company.
Penny M. Rader
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Organized weekly sales reports for the sales department to track product success.
Created new processes and systems for increasing customer service satisfaction.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales.
Expressed appreciation and invited customers to return to the store.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Kept abreast of rapidly evolving technology.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Recruited, managed and mentored an average of 5 new customer service representatives per year.
Resolved customer questions, issues and complaints.
Developed rapport with the customer base by handling difficult issues with professionalism.
Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Counseled customers on market current status for residential and land markets.
Guided homebuyers and sellers through the process of short sales.
Generated lists of properties that were compatible with buyers' needs and financial resources.
Maintained high referral rates and exceptional feedback from previous clients.
Created realtor and buyer incentives and strategies with agents, builders and buyers.
Developed close relationships with area realtors and promoted builders to boost referral network.
Educated clients on the current real estate market and answered any questions they had.
Cold called clients to obtain their exclusives.
Organized and served on realtor advisory board.
Acted as a listing agent for brokers.
Coordinated appointments with prospective buyers to showcase houses and plots.
Wrote contract documents, purchase agreements and closing statements.
Assisted in developing marketing material for properties.
Verified that the legal formalities were completed prior to closing dates.
Actively follow-up with prospects and hot leads.
Communicated with owners regarding home and loan status.
Followed up with prospects throughout the sales process.
Created and maintained a large client base by meeting needs and providing exceptional customer service.
Gathered, distributed and maintained all the materials for marketing plans.
Successfully guided home buyers and sellers through sales and purchase of properties.
Promoted property sales through advertisements, open houses and participation in multiple listing services.
Negotiated contracts and coordinate with lenders, attorneys and inspectors.
Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Restocked and organized items as necessary and as directed.
Ordered product as needed to maintain a steady supply
Organized and order merchandise for customers and/or staff.
Named "Employee of the Month" on 3 separate occasions during my employment at Walmart.
Companies Worked For:
Job Titles Held:
Where can I find a Bighorn Airways Inc. Customer Service Lead resume example in Sheridan, Wyoming ?
This is an actual resume example of a Customer Service Lead who works in the Office Assistants Industry. LiveCareer has 151596 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.