Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail industry. Hands-on hardworking responsible Cashier with 9 years in retail and customer service. Solid team player with upbeat, positive attitude.
Strong organizational skills
Adaptive team player
Customer service expert
Inventory control familiarity
Energetic work attitude
01/2013 to 06/2016
Customer service/ Hardware associateLowes － Akron, ohioTook special orders in person and over the phone to generate 100s of additional revenue. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. special orders,Computed accurate sales prices for purchase transactions. hardware associate Worked as a team member performing cashier duties, product assistance and cleaning. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. down stocking,re keying,and making Maintained adequate cash supply in cash drawers in multiple checkout stations. Assisted customers with store and product complaints. Assisted customers with store and product complaints. keys Addressed questions and concerns from the general public.Assisted customers in finding out-of-stock items.Generated leads for new sales through telephone and email contact with customers.
10/2011 to 11/2013
ManagerFamley dollor － barberton, ohioPrevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Trained 8 new employees quarterly. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Generated sales and inventory reports in Excel with data from a variety of sources.Assisted customers with store and product complaints. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place.
06/2008 to 10/2016
Concession stand manager250 speedway － cadiz, ohioTook necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Cut and chopped food items and cooked on a grill or in fryers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Quickly and efficiently processed payments and made accurate change.