I am a very passionate person who strives to complete every task with great care and detail. I am very sufficient working individually and also in a team environment. I am looking to expand my career oppurtunities within a great company that I believe in strongly.
I have managed numerous salons in my previous employment field. I have been responsible for multiple employee schedules, trainings, monthly and quarterly numbers. I have great people skills which include clear communication, constructive criticism skills, and an ability to adapt to multiple types of personalities. I
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported issues.
Managed team of 20 of professionals. I wrote and organized each employee schedule which included trainings, seminars, salon time and requested days off. I monitored company statistics which included sales and retail figures. I worked sufficiently with little supervision and intervention needed by the salon owner.
Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.Established and maintained more than 100+ loyal customers.Entered revenue and expense transactions and prepared expense reports.
Cosmetology training. Coursework in Marketing and Communications. Coursework in Business and Management
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