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GC Services - Customer Service First Call Resolution Resume Example

Resume Score: 80%

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CUSTOMER SERVICE FIRST CALL RESOLUTION
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Credit card processing
  • Medical terminology knowledge
  • Strong problem solving aptitude

 
  • Crisis communication
  • Calm under pressure
  • Composed
  • Strong conflict resolution skills
  • Excellent work ethic
  • Types 40 WPM
Work History
02/2012
Customer Service First Call Resolution GC Services – El Paso, TX
  • Effectively managed a high-volume of inbound and outbound customer calls.

  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
02/2009 to 05/2009
Data Entry Operator GTess – El Paso, TX
  • Compiled, sorted and verified the accuracy of data before it was entered.
  •  Compared data with source documents, or re-entered data in verification format to detect errors.
  • Stored completed documents in appropriate locations.
04/1985 to 03/2006
Public Safety Dispatcher El Paso Fire Department – El Paso, TX
  • Received, relayed, and transmitted routine and emergency calls; dispatched emergency vehicles to fire and medical emergencies throughout the city of El Paso and surrounding areas.
  • Screened calls for appropriate response and scanned city maps and alarm registers to determine emergency location; contacted appropriate units by radio and relayed information and location of emergency utilizing computerized phone switch, paging systems, and Computer Aided Dispatch (CAD).
  • Responded to radio, Mobile Command Terminal (MCT) and telephone requests from responding units; coordinated communications for multi-unit and multi-agency responses.
  • Recorded and maintained accurate and concise documentation regarding all calls and responses.
03/1983 to 04/1985
Customer Service Dispatcher El Paso Water Utilities – El Paso, TX
  • Dispatched work order data to work crews, supervisors, and field inspectors for installations, new service, repairs, and discontinuance of water service.
  • Extensive customer service and administrative duties to include receiving and processing customer orders for any and all changes in service.
Education
Dec 2009
MBA: Medical Billing and Coding
 Anamarc College - El Paso, TX
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Resume Overview

Companies Worked For:

  • GC Services
  • GTess
  • El Paso Fire Department
  • El Paso Water Utilities

School Attended

  • Anamarc College

Job Titles Held:

  • Customer Service First Call Resolution
  • Data Entry Operator
  • Public Safety Dispatcher
  • Customer Service Dispatcher

Degrees

  • MBA : Medical Billing and Coding

Where can I find a GC Services Customer Service First Call Resolution resume example in El Paso, Texas ?

This is an actual resume example of a Customer Service First Call Resolution who works in the Call Center Industry. LiveCareer has 204637 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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