Crossover skills, Years of experience; professional.Excellent phone etiquette. Well spoken. Enthusiastic about learning company products. Inspire client confidence. Willing to learn. Availability open to company needs.
Managed call flow with up to 100 calls per day.
Documentation of conversations and actions taken
Use of multiple company data bases
Domestic/overseas correspondence to vendors, clients, potential clients via email, fax, USPS. Compose sales proposals, sales contracts. Proposal follow up by telephone, email, fax and USPS. Established national/international sales reps. Support national team of independent sales reps, provide samples of new products, forward monthly sales plans, schedule and collect reports on sales progress. Schedule and compose press releases for trade magazines, ad placement. Customer service, answering phones, fax, problem solving. Design faxes/email flyers. Schedule graphic designers, mailing house, magazines. Set up new accounts in OMS CRM, process sales orders. Build/manage ACT! CRM database, maintain/update OMS CRM database. Process small in-house mailings. Schedule/coordinate tradeshow logistics as exhibitor and attendee. Track C.E.O.s schedule, schedule travel plans for C.E.O., employees working tradeshows. Assist C.E.O., screen email, field calls in his absence. Report directly to C.E.O.
February 2011 - NTI Telecommuting Certification for CSR/CRM Call Centers
September 2007 – Certificate of Completion-DHL Shipping Inquiry for International Backline CRM
February 2006 – Certificate of Completion – Coach USA full day training/Sexual Harassment
August 2004 -Certificate of Completion-Fully Integrated Training/University of Phoenix Online
February 2004 -S.H.O.T. Show exhibitor
September 2002 -Act! 2000 CRM Database training/Intermediate Certificate
August 2002 -Act! 2000 Database training/Introduction Certificate
August 2001-Oz Talk Participant (Australian vendor/wholesaler convention)
June 2001-KiwiLink 2001 (New Zealand vendor/wholesaler convention)
September 2000 -1 day David Goldman Travel Industry Customer Service Workshop (Certificate earned)
July 2000 -Certified Kiwi Specialist (New Zealand Specialist - certificate earned)
June 2000 -Air New Zealand/ Intermediate Tariffs (Certificate earned)
March 2000 -Tiare Specialist (Tahiti Specialist - Certificate earned)
January 1999 -Most Improved Inta-Aussie agent -(Award presented)
April 1998 -Air New Zealand/Beginning Tariffs (Certificate earned)
March 1998 -Certified Aussie Specialist (Certificate earned)
February 1996-S.E.R. /American Airlines Training Academy (diploma, graduated Deans List)
March 1981 -State of CA Cosmetology License/various product knowledge/workshop certificates
Companies Worked For:
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