Skilled Durable Medical Equipment Coordinator committed to addressing customer concerns with speed, accuracy and professionalism.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Demonstrated mastery of customer service call script within specified timeframes.
Maintained up-to-date records at all times.
Training in Call Center Technology
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