Customer Service Dispatcher Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

I am currently in the field of customer service. I love providing customers with the information and tools they need for the best possible outcome for every situation. I take pride in the work that I do and the dedication I give to every task. I apply ownership to all that I take on. I am a natural leader who learns quickly with minimal instruction, yet a firm believer in the vital role of teamwork. I am looking for an environment where I can apply all of these skills successfully, continue to learn and grow, and be proud of what I achieve.

  • Microsoft Word and Excel
  • Cash register
  • Contracts
  • Clients
  • Client
  • Managing
  • Hiring/firing
  • Inventory

  • Excel
  • Microsoft Word
  • Phone
Customer Service- Dispatcher, 06/2018 to 12/2019
CrhBattle Ground, WA,
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reported delays, accidents or other traffic and transportation situations.
  • Tracked all changes in computer system to keep records current and accurate.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Customer Service Manager, 04/2013 to 04/2016
Onpoint GroupToledo, OH,
  • Manage a staff of five customer service representatives; providing support and assistance at all times.
  • Manage, process paperwork, and schedule all vehicle related tasks associated with repossessed vehicles, vehicles at auction, and vehicles being sold.
  • Handle a high volumes of calls and emails throughout the day taking payments, giving information, dealing with contracts and loans, and helping customers get out collections.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Interviewed, hired and trained new quality-focused customer service representatives.
Office Manager, 02/2012 to 01/2015
EinrideSan Francisco, CA,
  • Two years of managerial experience managing a five-person staff.
  • Responsible for all interviewing and hiring.
  • Created a database for client payments.
  • Assisted clients in completing state required documents.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Oversaw office inventory and timely reordering of supplies.
  • Trained [Number] employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
Gift Shop Assistant, 02/2008 to 06/2010
Children's Hospital & Research CenterOakland, CA,
  • Completed daily cash register operations with speed and accuracy.
  • Handled phone orders with patience and understanding while suggesting appropriate gift ideas.
  • Replenished stock and assisted management with inventory projects.
  • Created visually appealing displays of merchandise throughout the shop.
  • Worked flexible schedule to meets business needs, including evenings and weekends.
  • Performed cashiering tasks, handling large amounts of cash, credit and debit cards and personal checks.
  • Recommended optimal merchandise based on customer needs and desires.
  • Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Helped business maintain healthy sales pipeline by collecting guest contact information and inviting customers to try trial products.
Education and Training
: Sociology, Expected in
Northeastern Illinois University - Chicago, IL
Activities and Honors
Personal Information
Superior people skills Fast learner Impeccable work ethic Ability to prioritize and Multitask Outstanding attendance record

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Resume Overview

School Attended
  • Northeastern Illinois University
Job Titles Held:
  • Customer Service- Dispatcher
  • Customer Service Manager
  • Office Manager
  • Gift Shop Assistant
  • Some College (No Degree)