Livecareer-Resume

Customer Service Dispatcher Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I am currently in the field of customer service. I love providing customers with the information and tools they need for the best possible outcome for every situation. I take pride in the work that I do and the dedication I give to every task. I apply ownership to all that I take on. I am a natural leader who learns quickly with minimal instruction, yet a firm believer in the vital role of teamwork. I am looking for an environment where I can apply all of these skills successfully, continue to learn and grow, and be proud of what I achieve.

Skills
  • Microsoft Word and Excel
  • Cash register
  • Contracts
  • Clients
  • Client
  • Managing
  • Hiring/firing
  • Inventory

  • Excel
  • Microsoft Word
  • Phone
Experience
Customer Service- Dispatcher, 06/2018 to 12/2019
CrhBattle Ground, WA,
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reported delays, accidents or other traffic and transportation situations.
  • Tracked all changes in computer system to keep records current and accurate.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Customer Service Manager, 04/2013 to 04/2016
Onpoint GroupToledo, OH,
  • Manage a staff of five customer service representatives; providing support and assistance at all times.
  • Manage, process paperwork, and schedule all vehicle related tasks associated with repossessed vehicles, vehicles at auction, and vehicles being sold.
  • Handle a high volumes of calls and emails throughout the day taking payments, giving information, dealing with contracts and loans, and helping customers get out collections.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Interviewed, hired and trained new quality-focused customer service representatives.
Office Manager, 02/2012 to 01/2015
EinrideSan Francisco, CA,
  • Two years of managerial experience managing a five-person staff.
  • Responsible for all interviewing and hiring.
  • Created a database for client payments.
  • Assisted clients in completing state required documents.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Oversaw office inventory and timely reordering of supplies.
  • Trained [Number] employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
Gift Shop Assistant, 02/2008 to 06/2010
Children's Hospital & Research CenterOakland, CA,
  • Completed daily cash register operations with speed and accuracy.
  • Handled phone orders with patience and understanding while suggesting appropriate gift ideas.
  • Replenished stock and assisted management with inventory projects.
  • Created visually appealing displays of merchandise throughout the shop.
  • Worked flexible schedule to meets business needs, including evenings and weekends.
  • Performed cashiering tasks, handling large amounts of cash, credit and debit cards and personal checks.
  • Recommended optimal merchandise based on customer needs and desires.
  • Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Helped business maintain healthy sales pipeline by collecting guest contact information and inviting customers to try trial products.
Education and Training
: Sociology, Expected in
Northeastern Illinois University - Chicago, IL
GPA:
Activities and Honors
Personal Information
Superior people skills Fast learner Impeccable work ethic Ability to prioritize and Multitask Outstanding attendance record

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended
  • Northeastern Illinois University
Job Titles Held:
  • Customer Service- Dispatcher
  • Customer Service Manager
  • Office Manager
  • Gift Shop Assistant
Degrees
  • Some College (No Degree)