I have over 10 years in high volume customer service, data entry and mail fulfillment in some of the highest volume call centres in Australia. I also have experience in face to face customer service, supervisor and management roles.
Managed several different departments
Managed call flow with up to 100+ calls per day
Regularly exceeded sales and service standards
Started in the traineeship program
Managed the Bakery, Deli, Front End and Grocery departments
Responsible for ordering stock, rostering, delegating tasks and providing customer service
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