Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives. Skilled in offering staff improvement training. Sessions focus on time maximization and task specialization.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Resolved guest complaints promptly and professionally.Assisted management with monthly inventory control and weekly stock ordering.
Trained all new managers on store procedures and policies.Addressed customer inquiries and resolved complaints.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Optimized profits by controlling food, beverage and labor costs on a daily basis.Performed checkouts of drivers to ensure that all tickets were accounted for.Counseled and disciplined staff when necessary.
Stripped floors using electrical cleaning equipment.Cleaned and returned vacant rooms to occupant-ready status.Maintained locker rooms, lounges and back of house areas.Cleaned surgery rooms.
Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed weekly schedules according to payroll policies.Trained staff to deliver outstanding customer service.Worked closely with the district manager to formulate and build the store brand.Opening and closing .Determined staff promotions and demotions, and terminated employees when necessary.
Emphasis in Child Development and Elementary Education coursework.
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