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Customer Service Coordinator / Payroll Resume Example

Resume Score: 90%

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CUSTOMER SERVICE COORDINATOR / PAYROLL
Summary
To obtain a position that will enable me to use my strong organizational skill,educational background and ability to work well with others.
Skills
  • Exceptional customer service
  • MS Office proficient
  • MS Office proficient
  • Sales expertise
  • Practiced knowledge of bank security systems
  • Strong sense of banking ethics
  • Debt and credit management
  • Cash dispenser operation
  • Currency and coin counter
  • Safe and vault operation
  • Reliable
  • Excellent communication skills
  • Friendly
  • Energetic
  • Approachable
  • Flexible
  • Team player
  • Organized
Accomplishments
Consistently achieved a 98% teller balancing average.Balanced daily cash drawers and vaults.
Experience
11/2013 to 02/2014
Customer Service Coordinator / PayrollMontague Waste Water Treatment PLant － Montague, MA
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bill Payroll Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Provide services to customers, such as order placement or account information.
  • Prepare and mail checks.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
05/2013 to 08/2013
Customer Service CoodinatorMontague Assessors Office － Montague, MA
  • Filing and Data Archiving, Telephone Reception Sunlife Financial greenfield, MA Dental and Dissability Customer Representive Jan 2008Oct 2010 Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Provide discreet telephone support on dental services and claims to patient and companies Investigated and resolved billing issues Greenfield Cooperative Bank Sunderland, m a.
07/2002 to 09/2017
Head tellerGreenfield Coop bank
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts,keep records of collections and disbursements, and ensure accounts are balanced.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Make copies of correspondence or other printed material.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Order and dispense supplies.
  • Learn to operate new office technologies as they are developed and implemented.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Train and assist staff with computer usage.
Buckley Nursing Home greenfield － MA
  • Environmental services Mar 2015Present Perform or assist with cleaning duties as necessary.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Investigate complaints about service and equipment, and take corrective action.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Recommend changes that could improve service and increase operational efficiency.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Education and Training
May 1988
High School Diploma: Community ServicesFranklin County Tec － MACommunity Services
Certifications
Customer and Personal Service Coordination Administration and Management Complex Problem Solving Management of Personnel Clerical Resources Word Processing Speaking General Accounting Time Management Accounts Payable and Receivable Social Perceptiveness Personnel and Human Resources
Skills
General Accounting, Accounts Payable and Receivable, billing, Clerical, Make copies, databases, database management, fax machines, Filing, Financial, forms, Human Resources, Inventory, prepare invoices, letters, notes, MA, materials, mail, money, office, Oct, office equipment, painting, Payroll, Personnel, phone systems, copiers, presentations, Problem Solving, Speaking, read, Reception, recording, renovations, repairs, scheduling, take messages, Telephone, telephones, Time Management, type, Word Processing
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Resume Overview

Companies Worked For:

  • Montague Waste Water Treatment PLant
  • Montague Assessors Office
  • Greenfield Coop bank
  • Buckley Nursing Home greenfield

School Attended

  • Franklin County Tec

Job Titles Held:

  • Customer Service Coordinator / Payroll
  • Customer Service Coodinator
  • Head teller

Degrees

  • High School Diploma : Community Services

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