Results-oriented Sales Service Coordinator with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Acknowledged for my ability to build working relationships with a wide range of coworkers in team environments, and making effective decisions in stressful situations. Throughout my experience in supporting Fortune 50 customers, California & Texas Wineries, I Strived to find more efficient ways to meet their needs, and consistently created value for my employer.
On going achievements and upward movements throughout my career resulted in my ultimate appointment to the position of National Accounts Specialist for my company's Largest Customer - Walmart/Sam's Club.
My exceptional organizational skills and problem solving led to the reduction of compliance fines and unwarranted discrepancy claims, and resultant cost savings.
Key contributer to the Right Locate of one of our plants into Mexico.
Integral in the creation of standard work for the Customer Service. Provided valuable feedback to distribution team that led to improvements in the order release process from ERP to WMS.
Key Contributor to the successful exit of the 3PL warehouse.
Key Contact for specific customer base and sales Team members
Manage orders in conjunction with inventory restraints and production availability.
Create and update inventory and production reports
Negotiate production discrepancies with responsible parties
Handle order input and enforce adequate on-time reception of order and/or changes
Managed orders for Ampad/Esselte's largest customer
Maintained 100% of order forecast for Department 99 (Walmart Supply Warehouses) using Retail Link.
Accountable to Royalty reporting and payments to all Ampad's licensing agents for the imprinted program
Assisted Creative Services in developing product samples to present new product ideas to Buyers
Trained all New Sales Groups and employees on the College Imprint program
Coordinated Customer orders to reduce Freight expenses associated with shipping offices located in MA, IL, and UT.
Evaluated products according to manufacturing schedules at each plant, and released order to appropriate shipping department to meet customer receiving requirements.
Completed monthly report of sales shipped per day by customer
Group Leader responsible for remote warehouse location
Inspected incoming finished goods to ensure properly scanned into system and racked according to location ID tags.
Assisted in relocation and opening of a new remote warehouseLed start up process, training of staff, and established local procedures and processes
Addressed staff performance/behavioral issues, liaised with HR to escalate discipline process if necessary
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