Reliable and friendly Customer Service Coordinator who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experiences and lasting business relationships.
Excellent written and verbal skill set
Workflow optimization and organizational skills
Outstanding planning, time management and research skills
Data analysis, experienced in Microsoft Office
Strong teamwork as well as interpersonal skills
01/2016 to Current
Customer Service CoordinatorMondelez International － Wilkes Barre, PA
I interface with customer and sales representatives to handle both presales and post sales service functions.
Provide customer service to improve customer satisfaction and relationships. I handle and resolve customer complaints/inquiries via email or phone in a timely and accurate manner. I would estimate I handle over 150 emails daily.
Assist in product purchasing as well as order fulfillment actives such as taking orders, going over pricing information , determining appropriate shipping methods.
Maintain a competent understanding of company products and their availability.
Coordinate, analyze and improve customer service functions to meet company goals
10/2012 to 01/2016
Customer Care SpecialistMondelez International － Wilkes-Barre, PA
I am responsible for providing a high level of customer service support for sales and logistics.
Resolving issues related to Mondelez International DSD Delivery System.
Provide accurate and timely follow through on all Customer Care activities.
Effectively set priorities in a multitask setting to meet applicable deadlines and provide timely issue resolution.
Communicate with vendors regarding late orders and availability, future orders and invoices.
09/2010 to 11/2011
Customer Service AdministratorGenpact - Morgage Electronic Registration Systems Hanover Industrial Park － Wilkes-Barre, PA
Processed 100 daily mortgage documents for home owners, mortgage brokers, real estate agents and
Managed a variety of customer service and administrative tasks to assist a wide range of clientèle.
Ensured superior customer experience by addressing customer concerns, demonstrating on the spot problem
07/2009 to 10/2010
Customer Information AnalystSallie Mae Lasley Avenue － Wilkes-Barre, PA
Built long-term customer relationships and advised customers on student loan products available and developed
them based on individual needs.
Routinely answered customer questions regarding loan product, pricing and interest.
03/2007 to 09/2009
Customer Service SpecialistBest Buy － Wilkes-Barre, PA
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
04/2006 to 04/2007
Cosmetic SpecialistTarget Arena Hub Plaza － Wilkes-Barre, PA
Communicated with vendors regarding back order availability, future inventory and special orders.
Supported sales, marketing and administrative teams on a daily basis.
Education and Training
Business ManagementLuzerne County Community College － Nanticoke, PA
I have completed coursework in Business, marketing, communications, administration and organizational development.
Certificate : Supply Chain Managment Penn State － Wilkes Barre, PAI have also completed course work in Supply Chain Management offered through Mondelez
Activities and Honors
212 award earned 11/18/15 for organizing and presenting the DOT presentation for the Customer Care team.
I was an active member of the MIAAC Diversity Team for Mondelez up until February 2017.