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customer service coordinator resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Reliable and friendly Customer Service Coordinator who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experiences and lasting business relationships.  
Skills
  • Excellent written and verbal skill set
  • Workflow optimization and organizational skills
  • Outstanding planning, time management and research skills
  • Conflict resolution
  • Data analysis, experienced in Microsoft Office
  • Strong teamwork as well as interpersonal skills
Experience
Customer Service Coordinator, 01/2016 - Current
Swift Refrigerated Moberly, MO,
  •  I interface with customer and sales representatives to handle both presales and post sales service functions.
  •  Provide customer service to improve customer satisfaction and relationships. I handle and resolve customer complaints/inquiries via email or phone in a timely and accurate manner. I would estimate I handle over 150 emails daily.
  • Assist in product purchasing as well as order fulfillment actives such as taking orders, going over pricing information , determining appropriate shipping methods.
  •  Maintain a competent understanding of company products and their availability.
  • Coordinate, analyze and improve customer service functions to meet company goals
Customer Care Specialist, 10/2012 - 01/2016
The Southern Company Bakersfield, CA,
  • I am responsible for providing a high level of customer service support for sales and logistics.
  • Resolving issues related to Mondelez International DSD Delivery System.
  • Provide accurate and timely follow through on all Customer Care activities.
  • Effectively set priorities in a multitask setting to meet applicable deadlines and provide timely issue resolution.
  • Communicate with vendors regarding late orders and availability, future orders and invoices.
Customer Service Administrator, 09/2010 - 11/2011
Raytheon Technologies Corp Riverside, OH,
  • Processed 100 daily mortgage documents for home owners, mortgage brokers, real estate agents and government agencies.
  • Managed a variety of customer service and administrative tasks to assist a wide range of clientèle.
  • Ensured superior customer experience by addressing customer concerns, demonstrating on the spot problem resolution.
Customer Information Analyst, 07/2009 - 10/2010
Newell Brands Hoboken, NJ,
  • Built long-term customer relationships and advised customers on student loan products available and developed them based on individual needs.
  • Routinely answered customer questions regarding loan product, pricing and interest.
Customer Service Specialist, 03/2007 - 09/2009
Best Buy City, STATE,
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Cosmetic Specialist, 04/2006 - 04/2007
Target Arena Hub Plaza City, STATE,
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Supported sales, marketing and administrative teams on a daily basis.
Education and Training
: Business Management, Expected in
-
Luzerne County Community College - Nanticoke, PA
GPA:
Status -

I have completed coursework in Business, marketing, communications, administration and organizational development.

Certificate : Supply Chain Managment , Expected in
-
Penn State - Wilkes Barre, PA
GPA:
Status - I have also completed course work in Supply Chain Management offered through Mondelez
Activities and Honors
  • 212 award earned 11/18/15 for organizing and presenting the DOT presentation for the Customer Care team.
  • I was an active member of the MIAAC Diversity Team for Mondelez up until February 2017.

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Resume Overview

School Attended

  • Luzerne County Community College
  • Penn State

Job Titles Held:

  • Customer Service Coordinator
  • Customer Care Specialist
  • Customer Service Administrator
  • Customer Information Analyst
  • Customer Service Specialist
  • Cosmetic Specialist

Degrees

  • Certificate

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