customer service coordinator resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Reliable and friendly Customer Service Coordinator who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experiences and lasting business relationships.  
  • Excellent written and verbal skill set
  • Workflow optimization and organizational skills
  • Outstanding planning, time management and research skills
  • Conflict resolution
  • Data analysis, experienced in Microsoft Office
  • Strong teamwork as well as interpersonal skills
Customer Service Coordinator, 01/2016 - Current
Swift Refrigerated Moberly, MO,
  •  I interface with customer and sales representatives to handle both presales and post sales service functions.
  •  Provide customer service to improve customer satisfaction and relationships. I handle and resolve customer complaints/inquiries via email or phone in a timely and accurate manner. I would estimate I handle over 150 emails daily.
  • Assist in product purchasing as well as order fulfillment actives such as taking orders, going over pricing information , determining appropriate shipping methods.
  •  Maintain a competent understanding of company products and their availability.
  • Coordinate, analyze and improve customer service functions to meet company goals
Customer Care Specialist, 10/2012 - 01/2016
The Southern Company Bakersfield, CA,
  • I am responsible for providing a high level of customer service support for sales and logistics.
  • Resolving issues related to Mondelez International DSD Delivery System.
  • Provide accurate and timely follow through on all Customer Care activities.
  • Effectively set priorities in a multitask setting to meet applicable deadlines and provide timely issue resolution.
  • Communicate with vendors regarding late orders and availability, future orders and invoices.
Customer Service Administrator, 09/2010 - 11/2011
Raytheon Technologies Corp Riverside, OH,
  • Processed 100 daily mortgage documents for home owners, mortgage brokers, real estate agents and government agencies.
  • Managed a variety of customer service and administrative tasks to assist a wide range of clientèle.
  • Ensured superior customer experience by addressing customer concerns, demonstrating on the spot problem resolution.
Customer Information Analyst, 07/2009 - 10/2010
Newell Brands Hoboken, NJ,
  • Built long-term customer relationships and advised customers on student loan products available and developed them based on individual needs.
  • Routinely answered customer questions regarding loan product, pricing and interest.
Customer Service Specialist, 03/2007 - 09/2009
Best Buy City, STATE,
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Cosmetic Specialist, 04/2006 - 04/2007
Target Arena Hub Plaza City, STATE,
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Supported sales, marketing and administrative teams on a daily basis.
Education and Training
: Business Management, Expected in
Luzerne County Community College - Nanticoke, PA
Status -

I have completed coursework in Business, marketing, communications, administration and organizational development.

Certificate : Supply Chain Managment , Expected in
Penn State - Wilkes Barre, PA
Status - I have also completed course work in Supply Chain Management offered through Mondelez
Activities and Honors
  • 212 award earned 11/18/15 for organizing and presenting the DOT presentation for the Customer Care team.
  • I was an active member of the MIAAC Diversity Team for Mondelez up until February 2017.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Luzerne County Community College
  • Penn State

Job Titles Held:

  • Customer Service Coordinator
  • Customer Care Specialist
  • Customer Service Administrator
  • Customer Information Analyst
  • Customer Service Specialist
  • Cosmetic Specialist


  • Certificate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: