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Customer Service, Cook Resume Example

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CUSTOMER SERVICE, COOK
Professional Summary

Hardworking Customer Service Representative with 3 years of experience working with the public. Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Intelligent Customer Service employee with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties. Diligent kitchen worker possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to meeting every preparation and service need. Conscientious employee with 3 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, and implementing customer service policies .

Skills
  • Complaint resolution
  • Report preparation
  • Recipes and menu planning
  • International sales support
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Food Spoilage Prevention
  • Food Presentation
  • Food Preparation
  • Food Preparation and Safety
  • Order Delivery Practices
  • Cleaning and Organization
  • Staff education and training
  • Kitchen equipment operation and maintenance
  • New hire training
  • Professional telephone demeanor
  • Strong attention to safe food handling procedures
  • Performance improvement
  • Good listening skills
  • Service standard compliance
  • Money handling abilities
  • Stocking and replenishing
Work History
Customer Service, Cook Jul 2020 - Current
Company NameCity, State
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with coworkers and management to fully understand special orders for customers, including those with food allergies and gluten intolerance.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Produced over 50 multi dishes per day and maintained near-perfect customer satisfaction scores.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered constant flow of customer calls with up to 5 calls in queue per minute.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Responded to customer requests for products, services and company information.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Prepared estimated 15 orders simultaneously during peak dinner periods with 95% accuracy rate, maximizing customer satisfaction and repeat business.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Educated customers on promotions to enhance sales.
  • Safely used kitchen equipment such as cheese grater , pizza ovens, fryers and other kitchen utensils, effectively reducing injuries and burns 98%.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended specials and favorites to customers, thoroughly explaining details.
Shift ManagerDec 2019 - Jul 2020
Company NameCity, State
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Trained and mentored new employees to maximize team performance.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
CashierNov 2018 - Mar 2019
Company NameCity, State
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Helped over 50 plus guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Served needs of more than 20 customers in busy holiday and special sale environment.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Worked closely with management to solve problems and handle customer concerns.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register to record all transactions accurately and efficiently.
Office AsssitanceJun 2015 - Jul 2015
Company NameCity, State
  • Kept physical files and scanned documents and organized files for easy filing into filing cabinets .
  • Made copies
  • Gave assistance where needed
Education
High School DiplomaMay 2020
Chapel Hill High SchoolCity, State
Verse in 4 languages. English , Spanish, French and a small amount of Chinese

In high scholl I took 6 years of Spanish, 3 years of French and one year of Chinese.

Was honored to attend the governor's honor program for Spanish.

Was a member of the International Spanish and French society.

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Resume Overview

School Attended

  • Chapel Hill High School

Job Titles Held:

  • Customer Service, Cook
  • Shift Manager
  • Cashier
  • Office Asssitance

Degrees

  • High School Diploma May 2020

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