Dedicated and focused Customer Service Representative who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve customer service goals. Seeking a role of increased responsibility and authority.
Reviewed transcribed medical reports before sending to clients.
Answered client calls and responded to all requests and complaints.
Facilitated transcription process by communicating with staff working from home and providing assistance with questions or concerns.
Communicated client and staff issues to executive staff.
Maintained and updated referring physician database.
Mailed or faxed reports to physicians' offices.
Maintained and updated physician templates.
Answered client phone calls and assisted in resolving any client issues.
Took detailed phone messages and distributed these to Account Managers and Technical Support in order to resolve client issues.
Maintained relationships with Physicians' Choice clients and assisted in the migration of these clients to the iMedX platform.
Reviewed client reports to assure that reports were in correct format.
Maintained, organized and distributed records in a medical facility.
Answered patient questions regarding medical records.
Performed clerical duties such as filing, typing and copying.
Entered new patrons and books onto computer files.
Maintained the order of the reference and general collection.
Assisted patrons with reference questions and locating books.
Assisted patrons with the Internet.
Handled money and prepared daily deposit.
Legal Internship at the Butler County Attorney's Office, summer of 2001
Wrote "Statement of Facts" for a brief sent to the Kansas Court of Appeals.
Assisted with legal research and writing.
Observed hearings in juvenile court.
Assisted in preparation of trial notebook.
Minor in Business Administration
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