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Customer Service Chat Representative Resume Example

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CUSTOMER SERVICE CHAT REPRESENTATIVE
Summary
A results-driven, dedicated professional seeking to obtain a position within a growing company to learn and expand my knowledge of this company and business practices.
Highlights
  • Proficient in Microsoft office and Excel
  • Excellent communication verbal and written communication skills
  • Patient and empathetic
  • Flexible
  • Team player


  • Positive attitude
  • Ability to make decisions and problem solve
  • Ability to Plan, Organize and Prioritize Work
Accomplishments

I worked as a Team Leader and was put into interim Supervisor. My dependability and flexibility allowed us to staff our call center on the weekends outside our normal business hours and staff an additional team of 7 representatives. Beyond that I leaded a correspondence team and team of inbound call center representatives. In terms of time-to-competency for my new team, I drove tremendous improvements in her team's AHT in a short amount of time. I was able to have this team exceed expectation.

After one year of being with a new company working on the phones promoted to go to chats online customer service.
Experience
06/2015 to Current
Customer Service Chat RepresentativeConsumer Safety Technology － Urbandale, IA
  • Answering inbound calls assisting customers with questions related to their Interlock account or service.
  • Work closely with Supervisors and Compliance officers to better assist with first call resolution.
  • Ability to problem solve, manage multiple details and handle confidential information
  • Work with multiple programs at one time and multitask
09/2009 to 05/2015
Team LeaderMercer － Urbandale, IA
  • Monitors workflow and department processes to ensure production and quality goals are met.
  • Provides leadership to the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and encouraging a positive team atmosphere.
  • Handles and resolves escalated inquiries.
  • Monitors staff functions, mentors, and provides feedback to employees Consults with management to improve effectiveness and efficiency of workflow and communicates trends and escalated issues as appropriate Complete Retention reporting on a monthly basis Other duties as assigned.
04/2004 to 09/2009
Customer Service RepMarsh － Urbandale, IA
  • Assist external customers with problems and concerns regarding their insurance plans.
  • Assist the correspondence team with completing e-mail inquiries, complete TTP requests, assist new employees, and assist my Supervisor/Team Leader with various projects.
03/2002 to 09/2003
Customer Service Sales CoordinatorGeorge Moving and Storage － Zelienople, PA
  • Supervise all local and National moves submitted by salespeople.
  • Ensuring accurate and timely shipment pickup and delivery.
  • Responsible for ensuring all documents for shipments are complete and accurate.
  • Communicating with the customer on status of shipments.
02/1998 to 05/2001
Customer Service RepCommunications Data Services － Des Moines, IA
Education
Majored in Accounting and computer Literacy 1.5 Years, DMACC, Newton, Iowa 1993-1995
Skills
Accounting, computer Literacy 1.5, delivery, e-mail, insurance, leadership, Team Leader, Monitors, processes, quality, reporting, research, Supervisor, workflow
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Resume Overview

Companies Worked For:

  • Consumer Safety Technology
  • Mercer
  • Marsh
  • George Moving and Storage
  • Communications Data Services

Job Titles Held:

  • Customer Service Chat Representative
  • Team Leader
  • Customer Service Rep
  • Customer Service Sales Coordinator

Degrees

  • Majored in Accounting and computer Literacy 1.5 Years, DMACC, Newton, Iowa 1993-1995

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