I worked as a Team Leader and was put into interim Supervisor. My dependability and flexibility allowed us to staff our call center on the weekends outside our normal business hours and staff an additional team of 7 representatives. Beyond that I leaded a correspondence team and team of inbound call center representatives. In terms of time-to-competency for my new team, I drove tremendous improvements in her team's AHT in a short amount of time. I was able to have this team exceed expectation.
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