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Customer Service Resume Example

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CUSTOMER SERVICE
Career Overview
Achievement-driven Customer Service representative with 12+ years' experience providing exceptional service to customers by accurately handling customer accounts and processing transactions. Proven ability to implement innovative prospective when dealing with customer service challenges by effectively building and developing relationships across all levels of the organization. AREAS OF EXCELLENCE * Excellent oral and written communication * Organizational and Time Management Skills * Exceeds Customer Expectations * Resolving Conflict * Judgment and Decision Making * Production Environment * Professional Appearance and Manner * Ability to prioritize and meet deadlines * Computer (MS Office: Word, Outlook, Excel, PowerPoint) * ICD-9 and CPT coding * Complex Problem-Solving * Meticulous Attention to Detail * In-depth knowledge of medical insurance and medical terminology
Core Strengths
  • Energetic work attitude
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Markdown/promotional procedures
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication 

  • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
Customer Service
April 2007 to February 2015Jacksonville Electric Authority － Jacksonville, FL

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Attended local, regional and national trade shows for product development training as defined by territory needs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Resolved product/policy issues and shared benefits of new technology.Guaranteed positive customer experiences and resolved all customer complaints.

Wireless Consultant
July 2006 to January 2007Alltel － Jacksonville, FL
Financial Service Rep
May 2005 to August 2006AmSouth － Jacksonville, FL
Customer Service
September 2003 to April 2005BellSouth － Pensacola, FL
Customer Service
December 2001 to September 2003Cingular Wireless － Ocean Springs, MS
Customer Service
August 2000 to September 2001Aetna US Healthcare － Jacksonville, FL
Claims Examiner
March 1997 to February 1999Blue Cross/Blue Shield － Jacksonville, FL
Educational Background
A.S. : Business AdministrationColumbia College of MissouriColumbia College of Missouri (Attending) Completed 72 Credit Hours towards A.S. in Business Administration
DiplomaPaxon Senior HighPaxon Senior High (Diploma)
Skills
Customer Service, Receptionist, Retail Sales, Claims, Wireless, Accounts And, Accounts In, Adjustments, Benefits, Billing, Clients, Coding, Cpt, Cpt Coding, Customer Accounts, Customer Service Representative, Customer Support, Excel, Financial Analysis, Greeting, Icd, Icd Cpt, Icd-9, Medical Insurance, Medical Terminology, Ms Office, Office Medical, Outlook, Payments, Powerpoint, Problem-solving, Production Environment, Telephone, Time Management, Word, Credit
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Resume Overview

Companies Worked For:

  • Jacksonville Electric Authority
  • Alltel
  • AmSouth
  • BellSouth
  • Cingular Wireless
  • Aetna US Healthcare
  • Blue Cross/Blue Shield

School Attended

  • Columbia College of Missouri
  • Paxon Senior High

Job Titles Held:

  • Customer Service
  • Wireless Consultant
  • Financial Service Rep
  • Claims Examiner

Degrees

  • A.S. : Business Administration
    Diploma

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