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JP MORGAN CHASE BANK - Customer service, card activations Resume Example

Resume Score: 80%

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CUSTOMER SERVICE, CARD ACTIVATIONS
Professional Summary

 

  Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Persuasive speaker
  • Customer service award
  • Avaya Software knowledge
  • Marketing savvy
Work History
Customer service, card activations JP MORGAN CHASE BANK - Springfield, MO 04/2012 - 12/2013
  • Effectively managed a high-volume of inbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed high call volume with tact and professionalism.
  • Met or exceeded service and quality standards every review period.
Customer Service TELETECH/ USAA CONTRACT - Springfield, MO 08/2011 - 04/2012
  • Met or exceeded service and quality standards every review period.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Managed high call volume with tact and professionalism.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
Agent Assistant STATE FARM VANCE GODDARD AGENCY - Abilene, TX 08/2010 - 03/2011
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Prepared reports and communication for senior management and clients.
  • Managed executive calendar and coordinated weekly project team meetings.
  • Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
  • Did all first contact quotes.
Office Manager Jimenez Trucking - Abilene, TX 07/2005 - 07/2010
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Reviewed all expense reports for accuracy and proper expense disclosure.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Handled all sales
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Resume Overview

Companies Worked For:

  • JP MORGAN CHASE BANK
  • TELETECH/ USAA CONTRACT
  • STATE FARM VANCE GODDARD AGENCY
  • Jimenez Trucking

Job Titles Held:

  • Customer service, card activations
  • Customer Service
  • Agent Assistant
  • Office Manager

Where can I find a JP MORGAN CHASE BANK Customer service, card activations resume example in Springfield, Missouri ?

This is an actual resume example of a Customer service, card activations who works in the Call Center Industry. LiveCareer has 204640 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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