Customer Service Representative who maintains a high level of professionalism, patience and efficiency to deliver quality fulfillment that reflects the customer's and well as client's vision.
Provided accurate and appropriate travel directions, trip planning, policy and fare information on bus and rails systems for a major regional transit system. Demonstrated mastery of customer service call script within specified timeframes in high call volume environment. Assisted supervisor in handling customer complaints.
Developed teaching and learning experiences for students aligned with district standards. Created and managed teams; monitored/evaluated generated progress reports. Acted as supervising instructor for student teacher and student observers. Member of quality review team of State of Illinois.
Marketed and negotiated sale and purchase of investment properties. Manages rental properties: collected rents, managed maintenance, maintained professional tenant relations in accordance with federal and city Fair Housing laws.
15 Hrs Post Graduate Studies: IIT, Governors State and Aurora Universities, Illinois
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