Customer-focused Representative with a proven capacity to provide professional and courtesy service.
Dispatch and management of all Customer Service calls. Addressed customer service inquiries in a timely and accurate fashion. Collected customer feedback and made process changes to exceed customer satisfaction goals.
Processed and prepared loans based on applications received. Advanced understanding of the loan process is important as well as interpretation of application materials to determine whether loans will be approved or denied. Demonstrated strong communication skills, in order to convey information regarding rights and responsibilities where the loan is concerned.
Demonstrated strong analytical skills in processing and preparing paperwork. Displayed strong communication skills in relaying information between Loan Officers, Underwriters, and loan applicants.
Demonstrated strong analytical skills in processing and preparing paperwork. Displayed strong communication skills in relaying information between loan officers, underwriters, and loan applicants.
Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes.
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