I am skilled to committed to addressing customer concerns with speed, accuracy and professionalism. I maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.
Collected the feedback and made process changes to exceed customer satisfaction goals.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing .satisfaction.
Worked as a team member performing common duties, product assistance and cleaning to satisfaction.
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