As a motivated customer service specialist with over 2 years of experience in a fast-paced environment, I am interested in securing a position within a team that encourages growth and emphasizes leadership and professionalism.
Positive and friendly
Strong observation skills
Excellent Verbal Communication skills
Bi-lingual (Fluent English & Spanish)
Ability to work well in a team or individually with little-to-no supervision.
Experienced in Customer Service
Customer Service Associate/Western Union Agent01/2015
to Current Stop & Shop Supermarket – 240 Chase Avenue, Waterbury,
Greeted customers in a timely fashion, while quickly determining their needs. (by phone or in person)
Maintained excellent customer relations
Developed customer rapport
Processed cash and credit payments rapidly and accurately.
Processed money wiring transactions to both Domestic & International destinations. (Sending, Receiving, Bill Payment, etc.)
Responded to all customer inquiries thoroughly and professionally.
Documented all customer inquiries and comments thoroughly and quickly.
Referred unresolved customer grievances to designated departments for further investigation.
Placed special merchandise orders for customers.
Answered customer questions about product availability and shipment times.
Accurately & efficiently labeled store brand products for upcoming sales.
Counted & balanced all cash trays before & after each shift.
Logged all cash tray information for accountability.
to 08/2012 Groundswell Murals – 540 President Street, Brooklyn,
Conceptualized and executed art work that spoke to current social justice issues in the Brownsville, Brooklyn community.
Presented artistic ideas, program goals and progress to visitors, funders, team members and community stakeholders.
Sketched and painted a large scale mural on scaffolding while maintaining personal and crew security and safety.
to 10/2012 Brownsville Community Justice Center – 444 Thomas S. Boyland Street, Brooklyn,
Planned and executed youth lead civic projects within the community that encouraged revitalization and beautification.
Consulted on burgeoning youth programs and pilots being developed by the organization.
Promoted and helped to organize fairs and events geared toward raising youth awareness of resources and development opportunities.
Attended community based events planned by other organizations, presented program information and reported outcomes at team meetings.
High School Diploma: 2010Washington Irving/Gramercy Arts High School-
40 Irving Pl, New York,
Associate of Arts: Parsons, The School of Design-
66 5th Avenue, New York,