Customer Service Associate & Shipping Lead Resume Example Sagemax Bioceramics

CUSTOMER SERVICE ASSOCIATE & SHIPPING LEAD

PROFESSIONAL SUMMARY

Accounting and Office Administrator adept at building and maintaining vendor and client relationships. Dependable and detail-oriented with the ability to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration.
Industry Experience:
Accounting, Office Administration, Customer Service
Functional Experience:
Accounts Payable/Receivable, Purchasing, Data Entry, Inventory Management, Estimating, Database Management
Software Proficiencies:
QuickBooks, SAP, EPPC, Microsoft Office Suite (Word, Excel, and Outlook), Apple
(Pages, Numbers, Mail)

Relevant Skills

Outstanding customer service
Exceptional communication skills
Highly organized
Excellent follow up skills
Effective communicator

Analytical problem solver
Dedicated team player
MS Office, Word, Excel proficient
Typing skills 60+ WPM
SAP, Eppc, Quickbooks software basics

Work Experience

Customer Service Associate & Shipping Lead | 04/2018 to Current
Sagemax Bioceramics - Federal Way, WA

Answer incoming telephone calls, transferring as necessary.
Provide technical assistance, determine customer needs, assist with order processing and provide product education.
Resolve billing/logistic customer service issues, process all credits, refunds, or exchanges.
Enter Accounts Payables bills and Accounts Receivable invoices into Quickbooks.
Provide daily support and assistant to other departments (including Shipping, Accounting, and Compliance Quality control).
Provide weekly reports to the Production Manager for updates on current outstanding orders.
Document conversations with customers to track requests, problems and solutions.
Maintains and updates records for customer orders, credits, commercial invoices and packing lists with precision and accuracy.
Organizes daily tasks for the shipping team with accurate and detailed domestic and international shipments via UPS, FEDEX, and other freight shipment companies.

Business Finance Portfolio Manager | 06/2012 to 04/2017
DB Squared, Inc - Federal Way, WA

Developed procedural and training manual for account managers, receptionist, and collection team on daily interactions and new software system created for our specific portfolio.
Lead by example with a high level of professional and exceptional customer service.
Followed up and gathered the necessary documents to assist customers with completing their application.
Collected complete application packages keeping financial information secure and private.
Monitored the performance of the portfolio and took action to collect on accounts or resolve issues as needed.
Maintained sales pipeline with active new lead generation, serving as a point of contact between prospects and newly sourced funding opportunities
Educated customers on the variety of loan products and available credit options.
Maintained productive relationships with existing business owners through exceptional follow-up after sales.

Underwriter & Customer Service | 06/2010 to 06/2012
Moneytree, Inc - Renton, WA

Answered telephone calls promptly with exceptional customer service.
Underwriter for every branch in several states for business loan applicants.
Provided back up technical customer service assistance with all specialty products with varying federal regulations.
Document intake, review, and processed applications into database.
Analyzed financial information obtained from business owners to determine their loan application qualifications.
Maintained and updated confidential, secure customer information.
Entered information in multiple databases for tracking and reporting including UCC filing.

Branch Manager | 03/1999 to 06/2010
Moneytree, Inc - Seattle, WA

Reviewed employment applications to recruit future hiring talent pool.
Interviewed, hired and trained new quality customer service representatives.
Mentored staff to increase sales success and productivity.
Monitored key performance metrics and would meet monthly one on one with each team member to develop their skills and provide individual training.
Modeled trends and adjusted branch plans accordingly.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Designed sales and service strategies to improve revenue and retention, increasing store revenue by 15% in the first year.
Effectively communicated with team members to maintain clearly defined expectations.
Developed rapport with the customer base by handling difficult issues with professionalism and creative problem solving.
Enforced full compliance with company policies and updated government regulations.
Balanced daily cash, processed bank cash orders, supplied tellers with coin and currency as needed.
Notary of Public for State of Idaho & Washington (4/99-11/05)

Education and Training

Art Institute of Seattle Seattle - Seattle, WA

Associate of Arts

Commercial Photography, 2007

Activities and Honors

Customer Service Store of the Year (Branch Manager) 12/2003

Store of the Year (Branch Manager) 12/2004

Customer Service Award (Underwriter) 12/2011

Resume Overview

Companies Worked For:

Sagemax Bioceramics
DB Squared, Inc
Moneytree, Inc

School Attended

Art Institute of Seattle Seattle

Job Titles Held:

Customer Service Associate & Shipping Lead
Business Finance Portfolio Manager
Underwriter & Customer Service
Branch Manager

Degrees

Associate of Arts

Customer Service Associate & Shipping Lead Resume Example

Resume Score: 80%

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