customer service associate sales resume example with 6 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
Kaplan CollegeSalida CA, Expected in 07/2010 ā āMedical Assistant:Medical Assisting - GPA:
Completed professional development in Subject
Work History
Sc Fuels - Customer Service Associate/Sales Rancho Cordova, CA, 03/2017 - 03/2021
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Offered basic technical support for clients on wide range of company products.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Informed customers about special promotions and provided detailed information for various products.
Demonstrated items to customers and created customer awareness, interest and sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Executes excellent sales floor merchandising and selling.
Boosted sales revenue by skillfully promoting diverse service options.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Recorded account information to open new customer accounts.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Updated account information to maintain customer records.
Processed customer adjustments to maintain financial accounts.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered product and service questions, suggesting other offerings to attract potential customers.
Schlotzsky's Deli - Cashier Corpus Christi, TX, 03/2016 - 07/2017
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Mentored new team members on sales software system operation.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Processed customer refunds and exchanges according to established guidelines.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Restocked and organized merchandise in front lanes.
Addressed customer needs and made product recommendations to increase sales.
Tallied cash drawer at beginning and end of each work shift.
Stocked, tagged and displayed merchandise as required.
Worked closely with shift manager to solve problems and handle customer concerns.
Greeted customers entering store and responded promptly to customer needs.
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Mentored new team members on sales software system operation.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Restocked and organized merchandise in front lanes.
Addressed customer needs and made product recommendations to increase sales.
Stocked, tagged and displayed merchandise as required.
Greeted customers entering store and responded promptly to customer needs.
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Collected and authorized payments of guests.
Denny's Diner - Server City, STATE, 03/2011 - 12/2011
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Cultivated warm relationships with regular customers.
Noted special patron requests and followed up with kitchen to confirm delivery.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Used slow periods to restock supplies, ice, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Bussed and reset tables to keep dining room and work areas clean.
Increased sales significantly by upselling higher-end products to customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Answered customers' questions, recommended items and recorded order information.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Processed orders and sent to kitchen employees for preparation.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Asked customers for feedback, solved problems and filled drinks throughout meal.
Served Type, Type and Type beverages and offered refills.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Inspected dishes and utensils for cleanliness.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
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