Highly enthusiastic customer service professional with over 30 years of experience. Articulate call center specialist driven to succeed. Strategic planning and client relationship management expert. Committed, conscientious, customer-service focused.
Learned operation of backroom and details of set up and oranization to expedite the flow of production.
Worked in the fitting room to understand how the merchandise is to be sectioned and devided to be placed on the floor in the proper section of departments while straitening and organizing the areas focusing on neatness while increasing revenue.
Felt fortunate to learn and understand how the inventory process works while getting to operate handheld scanners for accurate counting of products.
Issued receipts for purchases and gifts.
Cleaned and straightened work area.
Organized register supplies.
Worked with customer service to resolve issues.
Rotated stock to maintain freshness.
Operated cash register with proficiency. Assisted employees in other departments to maintain efficiency for our members.
Exceeded personal sales goals for 2 quarters.
Addressed customer service inquiries with there credit card accounts in a timely and accurate fashion.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Conducted analysis to address payment issues which led to reduced call volume and satisfied card members.
Worked overtime shifts during busy periods.
Effectively controlled the release of proprietary and confidential information for general client lists.
Successfully led key projects which resulted in fewer critical errors.
Prevented bank losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Excelled in offering products and services to our customers that best fit their personal needs.
Received certificates of achievements and plaques for top net units quarterly promotions.
Earned “Top Seller” for two consecutive quarters
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