LiveCareer-Resume

customer service associate resume example with 5+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Positive, upbeat Customer Service brings more than 7 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Effective communication
  • Store maintenance
  • Technologically savvy
  • Employee coaching
  • Credit card payment processing
  • Data evaluation
  • Shipping coordination
  • Package preparation
Experience
04/2018 to 05/2020 Customer Service Associate Salvation Army Usa | New London, CT,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Established membership loyalty, executing flawless customer retail account management.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Delivered service and support to each customer, paving way for future business opportunities.
06/2017 to 12/2018 Daycare Teacher The Sunshine House Early Learning Academy | Piedmont, SC,
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Organized and led activities to promote physical, mental and social development.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Carefully monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Encouraged children to be understanding and patient with others.
  • Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Escorted children on outings and trips to local parks and zoos.
  • Maintained developmentally appropriate environment.
  • Familiarized parents with center's policies, regulations, fees and curriculum.
  • Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
  • Sparked creativity and imagination by helping children discover new things each day.
10/2016 to 04/2018 Shipping and Receiving Associate The Millennium Group | O'fallon, MO,
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Reported delays, accidents or other traffic and transportation situations.
09/2013 to 08/2015 Customer Service Associate Salvation Army Usa | New Richmond, WI,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Oversaw warranty counseling process to manage expense controls.
  • Replenished shelves to maintain adequate merchandise levels.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Put together, corrected and updated product assortment sheets.
  • Shopped competition to identify opportunities, labels and trends.
  • Greeted all store customers, offered assistance and thanked each for patronage.
  • Constructed aisle displays and arranged end caps to promote specific products.
  • Developed and maintained seasonal plans to account for different department needs.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Reviewed account and service histories to identify trends and issues.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Education and Training
Expected in 05/2013 to to High School Diploma | G.W Carver High School, Birmingham, AL GPA:
Expected in to to | Early Childhood Education T.A. Lawson State Community College, Birmingham, AL GPA:

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Resume Overview

School Attended

  • G.W Carver High School
  • T.A. Lawson State Community College

Job Titles Held:

  • Customer Service Associate
  • Daycare Teacher
  • Shipping and Receiving Associate
  • Customer Service Associate

Degrees

  • High School Diploma

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