Earned my 10 year from my current employer for dedicated service.
Installed wallcoverings at two local businesses ( 20 years ago ) after business hours---worked 11:00 PM to 7:00 AM.
I started working at MLS 10 years ago in the accounting department.
where I assisted the CFO at the time Laura Zerbst and the now current CFO Ryan Deforge . My job was to enter and retrieve financial reports, file, general clerical duties. I sought after and achieved a position in the customer service department. My main responsibility is answering questions from borrowers, investors, insurance agents, title companies, etc...regarding mortgage loans. Editing files and writing change orders is part of the job also. Communicating with other MLS departments
is an important facet of this position as well as assuring the customer their requests and concerns will be handled satisfactorily.
MLS loan servicing has grown 150 % since 2004. The customer service que receives anywhere from 500 - 1000 calls per day. I average approximately 7-10 calls per hours depending on the situation / problem/ question. Educating the customer is a big part of the job.
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