customer service associate resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

  • Communication skills
  • Phone etiquette
  • Warehouse distribution experience
  • Heavy equipment experienced (2-3 years)
  • Forklift/Squeeze trained (2 years)
  • Electric pallet jack trained (3 years)
  • LRT trained (2 years)
  • Sorter/Belt system (1 year)
  • Motorized standup double electric pallet jack (4 months)
  • Customer Retention Strategies
  • Verbal and Written Communication
  • Translation and Interpretation Services
  • Spanish Fluency
  • Data Entry
  • De-escalation Techniques
  • Creative Problem Solving
  • Customer Service
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Problem Resolution
  • Safety Regulations
  • Employee Management
  • Bilingual Spanish and English
  • Quality Assurance
  • Multi-Line Phone Systems
  • Strong Analytical and Problem Solving Skills
  • Patient and Empathetic
  • Teamwork and Collaboration
  • Process Improvement
  • Sales Quota Achievement
  • Policies and Procedures Adherence
  • Inter-Department Collaboration
  • Computer Skills
  • Inventory experienced
  • Excellent Attention to Detail
  • Handpacking
  • Handstacking
  • Palletizing
  • Handpicking
  • Order picker experienced.
  • Lead Operator
  • Cashier
  • Food preparation experienced.
Education and Training
Dr. Manuel de la Pila Iglesia Ponce, PR Expected in 05/2015 High school diploma : General - GPA :
Berkshire Bank - Customer Service Associate
Manchester, VT, 04/2023 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Recommended and initiated product offerings to meet customer changing needs.
Arrow Electronics - Warehouse Associate
San Jose, CA, 08/2020 - 02/2023
  • Worked in one of their distribution center in 4 different departments: Receiving, Distro, NGI and Building.
  • In the Receiving Department I learned to comprehend the orders and documents. Scanned and received merchandize. Labeled and licensed all product received. Palletized all products and have it ready to be transport to other departments.
  • Trained and licensed in RC (forklift), electric pallet jack, squeeze and LRT.
  • Worked as a thrower and Sorter Operator (belt system) in the NGI Department.
  • Translated for my coworkers, English to Spanish or vice-versa.
  • Transported merchandise around the warehouse in the Distro Department.
  • Did picking for the Building Department.
  • Trained other people in different areas or department as needed.
Fidelity Investments - Customer Service Associate
Medina, WA, 06/2018 - 08/2020
  • I was part of the Apparel Department team which included any clothing section, shoes, jewelry and fitting room.
  • Organized and folded clothes.
  • Organized and cleaned all the tables and racks from the assigned department.
  • Restocked merchandized.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Cleaned and took care of the fitting room.
  • Operated multi-line phone system and did pages over the phone.
  • Translated from Spanish to English or vice-versa for costumers and co-workers.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Heico Corporation - Machine Operator/Assembler
Hauppauge, NY, 03/2017 - 08/2020
  • We made pumps for perfumes, pumps for foam cleaning products or cosmetics and molded parts for the products that were done at the company.
  • Fulfilled orders as a machine operator with numerous assembly and molding machines.
  • Verified production orders prior to starting set-up.
  • Got all the necessary components to fulfilled all the orders in our department.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Filled all documentation required per order.
  • Manipulated controls to set, activate and adjust mechanisms on machinery.
  • Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
  • Conducted both visual and standardized testing of parts.
  • Was responsible of the other team members of the floor as a Lead Operator in addition to assisting and helping my direct supervisor.
  • Conducted quality checks in every machine being utilized that day.
  • Did order backtrack in the case of finding any quality problem.
  • Learned to make scrap tickets.
  • Printed orders and sorted in order of priority.
  • Participating in group projects to increase and improve quality, production and machine functionality.
  • Translated to Spanish/English for any of my co-workers.
  • Learned to use every machine in the Fine Mist Department, half in the Molding Department and 4 machines in another building.
  • Trained new employees as needed.
Spanish :
Native/ Bilingual
Negotiated :
English :
Negotiated :

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Resume Overview

School Attended

  • Dr. Manuel de la Pila Iglesia

Job Titles Held:

  • Customer Service Associate
  • Warehouse Associate
  • Customer Service Associate
  • Machine Operator/Assembler


  • High school diploma

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