Dynamic Customer Service skills motivated to maintain customer satisfaction and contribute to company success. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.With15 years plus customer service experience seeking the opportunity to grow within a company and obtain goals.
Handled high call volume of incoming calls. Processes cancellations, renewals, reinstatements, endorsements, payments, and state and federal filings on Progressive systems. Provide service to customers via phone calls, written correspondence, and or transactional work items. Uses software applications to track, gather information, and answer inquiries, Simulates customers systematic problems to resolve user difficulties. Documents and escalate customer complaints to appropriate parties. Microsoft Office experience, Internet navigation and data entry. Provided quotes or sold new business to customers.
Communicate with customer service order requests and/or trouble reports. Processed service appointments and service problems. Performed test using MLT testing mechanism. Answered high volume incoming calls in a fast paced environment. Service Lead Rep to handle escalated calls. Trained employees on new policies and procedures. Provided exceptional customer service.Interprets test results to determine status and accuracy of service. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided cross training to staff members. Trained staff on how to improve customer interactions. Properly and effectively answered inbound calls in phone queues to improve call flow. Assisted technicians with troubleshooting as required. Provided customers with proficient and accurate information. Obtained company goals and measurements.
Took necessary steps to meet customer needs and effectively resolve
issues. Actively answered incoming calls and processed orders. Data entry skills. Correctly received orders, and responded appropriately to customers concerns. Customized and packaged menus and table tents for food brokers and distributors.Worked well with teammates. Quickly processed orders and products for shipment. Prepared items according to written or verbal orders, working on several different orders simultaneously.
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