Customer Service Associate Resume Example
Personable Customer Service professional offering over 12 years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Successful manager with 6 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
Hardworking supervisor with history of success working in warehouse and similar environments. Safely and skillfully operate transportation vehicles and other warehouse equipment. Deliver thorough inventory control and accurate documentation.
Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities.
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 70 pounds.
- Staff Management
- Material handling
- Lifting 70 pounds
- Operations management
- Loading and unloading
- Warehouse safety
- Teamwork
- Shipping and receiving
- Credit card processing
- Good listening skills
- Quick learner
- Retail materials management
- Professional telephone demeanor
- Money handling abilities
- Retail store support
- Shipping procedures understanding
- POS systems expert
- Key holder experience
- Creative problem solving
- Stock management
- Retouching and color correction
- Digital design
- Digital enhancements
- Fashion photography
- Creative visionary
- Sales expertise
- Creative artistic vision
Newark , DE04/2019 - Current
- Managed customer relations and customer service through daily communication and interaction.
- Managed shipping, packing, copying, faxing, scanning, emailing promotions ,marketing ,answering high volume calls.
- Scanned in packages for mail box holders , and ups access point for customers, sorted mail for box holders.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Issued receipts and processed refunds, credits, or exchanges.
- Recommended items to customers based on specific needs and explained features and benefits.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers entering store and promoted sales or special programs.
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
- Skilled using cash register including processing sales discounts and refunds.
- Educated customers on promotions to enhance sales.
- Processed purchases and handled payment transactions using POS system.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
Sioux Falls , SD10/2017 - 02/2020
- Managed scheduling and task delegation for 32-member warehouse team.
- Completed daily operations on time and maintained high standards of accuracy.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
- Supervised shipping and handling operations.
- Started up and shut down processing equipment.
- Supervised warehouse operations by managing 32 employees during 5 1/2 hour shifts.
- Managed resource allocation and scheduling of all employees.
- Supervised load quality, safety policies , observations, payroll, scheduling.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Created and enforced detailed organization processes to increase quality service standards.
- Managed timely and effective replacement of damaged or missing products.
Pendleton , OR02/2009 - 06/2018
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Edited, toned, captioned and uploaded photographs for news publications.
- Planned and prepared for all on-location and studio shoots.
- Photographed high-quality images for both print and internet distribution.
- Defined and recommended detailed solutions to capture images.
- Performed advanced computer processing of images for assignments.
- Selected and set up appropriate props, backdrops and lighting.
- Handled cameras operating at several thousand frames per second.
- Created and resized images for wireless carrier delivery.
- Kept team on task to complete orders according to deadlines.
San Francisco , CA05/2005 - 09/2006
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Resume Overview
School Attended
- Rcb Medical Arts Academy
Job Titles Held:
- Customer Service Associate
- Supervisor
- Photography Manager
- Administrative Assistant
Degrees
- High School Diploma
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