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customer service associate resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Successful cashier/customer service rep with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Seasoned Customer Associate with 10+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Personable cashier/customer service rep offering 10+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Competent driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Motivated cashier/customer service rep of 10+ years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Goal-oriented worker with outstanding knowledge of organization and product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and customer service talents. Committed to best-in-class customer service and maintaining professionalism.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate certain systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Job duties and training in skills. Motivated to learn, grow and excel in this company.

Reliable employee seeking cashier/customer service position. Offering excellent communication and good judgment.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Skills
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Exceptional Communicator
  • Upbeat and Positive Personality
  • Customer Support
  • Gift Wrapping Boxes
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Correcting Discrepancies
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Producer Assistance
  • Prioritizing Calls
  • Safe Work Practices
  • Leaf Blowing
  • Speaking Clearly
  • Inbound and Outbound Calling
  • Call Transfers
  • Guest Experiences
  • Guest Satisfaction
  • Station Preparation
  • Excellent Attention to Detail
  • Merchandise Orders and Exchanges
  • Email Etiquette
  • Patient and Empathetic
  • Telephone Reception
Work History
05/2017 to Current Customer Service Associate Butler Technical Group | Greenville, SC,
  • At Rouse's Grocery store Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
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05/2017 to Current Cashier Shakopee Mdewakanton Sioux Community | Minneapolis, MN,
  • At the Superdome I Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of $300 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over 100 customers per day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned prep and team leader positions and provided backup at key times.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Set up new sales displays.
  • Conducted inventory counts by adding each item in stock and documenting in computer.
05/2017 to Current Stocker Cigna | Glens Falls, NY,
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Maintained effective team member communication.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Checked packages and merchandise for damage and notified vendors.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Blocked and faced products on displays and shelves in accordance with company policy.
Education
Expected in 05/1981 to to Basic Literature | Adult And Continuing Education Murrah High School, Jackson, MS GPA:
  • Continuing education in mental health
  • Completed professional development in nursing

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Resume Overview

School Attended

  • Murrah High School

Job Titles Held:

  • Customer Service Associate
  • Cashier
  • Stocker

Degrees

  • Basic Literature

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