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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

My name is Callaway Bain II, and I have strong leadership qualities and focus on achieving the goals needed to succeed. Highly organized with vision and enthusiasm to achieve target goals and objectives.

Skills
  • Inbound and outbound calling
  • MS Office proficiency
  • Customer Service
  • Effective communication
  • Problem Resolution
  • Software troubleshooting
  • Employee management
  • In-store support
  • Retail sales customer service
  • Using forklifts
  • Mentoring and training
  • Troubleshooting
  • Friendly, positive attitude
  • Organizational skills
  • People skills
  • Training & Development
  • Basic math
  • Multitasking
  • Analytical
  • PPE use
  • Work ethic
  • Critical thinking
  • Leadership
Experience
Customer Service Associate
City, StateCompany Name/Feb 2020 to Aug 2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Valet Attendant
City, StateCompany Name/Jan 2018 to Aug 2020
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Parked and retrieved guest vehicles quickly to avoid long wait times and keep workflows running efficiently.
  • Greeted all guests and answered questions about valet service, directions and local attractions.
  • Returned guests' vehicles in safe, timely and friendly manner while following safe driving practices and obeying traffic laws.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Maintained cleanliness of service area by sweeping, mopping and organizing.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
  • Processed all point of sale transactions accurately, counted back coin and currency and provided receipts to all customers.
  • Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
  • Responded to questions about local area and company services.
Forklift Operator, Warehouse
City, StateCompany Name/Dec 2016 to Jan 2019
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Maintained current forklift training and certification as required by company policies.
  • Inspected lifts before use to prevent damage to goods.
  • Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
  • Weighed materials and recorded weights on tags, labels and production schedules.
  • Divided and sorted product shipments received using account information and shipping labels.
  • Communicated with internal staff members and management to facilitate timely product flows.
  • Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost.
  • Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Inspected and moved products to designated areas in warehouse.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
Auditor
City, StateCompany Name/Jan 2017 to Feb 2018
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Facilitated front desk operations for busy high-volume hotel.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Monitored reservations to track incoming parties and special events.
  • Secured guest valuables in main safe or individual boxes.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Education and Training
Associate of Arts: General StudiesLeMoyne-Owen CollegeApr 2020City, State
  • Minor in Criminal Justice
  • 2.7 GPA
Bachelor of Science: SociologyOzark Christian CollegeExpected in Mar 2022City, State
Accomplishments

Perfect Attendance Award (AAA parking)

Employee Of the Month ( Newlyweds)

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Resume Overview

School Attended

  • LeMoyne-Owen College
  • Ozark Christian College

Job Titles Held:

  • Customer Service Associate
  • Valet Attendant
  • Forklift Operator, Warehouse
  • Auditor

Degrees

  • Associate of Arts : General Studies
    Bachelor of Science : Sociology

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