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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary
Software Developer with strong knowledge of real-time systems and software configuration management. Experienced with C# application development. Dynamicallyskilled at developing complex solutions possessing strong creative thinking skills, high energy and integrity.
Skills
  • Java, C, C++
  • HTML and XML, CSS3, Bootstrap
  • Well versed with Visual Studio and MS Project.
  • Data management
  • MS Windows proficient
  • Advanced problem solving skills
  • Credit card processing
  • Creative problem solver
  • Superior time management
  • .Net development
  • C Sharp, JavaScript.
  • AJAX,AngularJS
  • Ruby,JSP
  • Expert in MATLAB
  • Worked on Bizagi
  • Website and portal monitoring
  • Exceptional communication skills 
  • Managing tight deadlines
  • Quick learner
    • Work History
    Customer Service Associate, 09/2014 to 01/2015
    Amazon – Hyderabad, India
    The core objective of my role is to assist customers of Amazon and help them resolve the issues regarding delivery of the products, unauthorized credit card charge, defective products, etc. At the end of the day, my responsibility is to satisfy the unsatisfied customers of Amazon and make them happy and give my best in keeping amazon as the earth's most customer centric company.

    Education
    Master of Science: Management Information Systems, 2016
    University of Illinois at Springfield - Springfield, IL
    Bachelor of Science: Electronics and Communication Engineering., 2014
    Swarnandhra College of Engineering and Technology. - Narasapur, India
    Certifications
    • IT Project Management.
    • Business Process Management.
    Workshops and seminars
    • Attended workshop on Embedded Systems conducted by MICROLINK.
    • Attended seminar on Network Simulation No.2 conducted by CETA.
    • Attended workshop on IBM Web Sphere conducted by IBM.
    Voluntieer Activities
  • Active Member of National Service Scheme (NSS).
  • Worked as Treasurer for (ACE) Association of Electronics and Communication Engineers.

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    Resume Overview

    Companies Worked For:

    • Amazon

    School Attended

    • University of Illinois at Springfield
    • Swarnandhra College of Engineering and Technology.

    Job Titles Held:

    • Customer Service Associate

    Degrees

    • Master of Science : Management Information Systems , 2016
      Bachelor of Science : Electronics and Communication Engineering. , 2014

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