I've been a customer service associate for more than 10 years. I pride myself on my commitment to my customers. With active listening, empathy and a positive attitude, I am able to find resolutions while adhering to company policies and procedures.
I always maintain 100% positive customer feed back because of my follow through and ownership. I have received recognition from my peers for my ability to resolve complicated service issues.
I possess basic computer skills in multiple programs. Including Excel, Word Office, Outlook, KANA and Talisma email response programs.
I feel it is important to work as a team and support my peers to achieve success. I have also received recognition numerous times for annual perfect attendance.
Recognized for excellent customer service.
Awarded multiple times for maintaining job quality and essential functions on a consistent basis.
Awarded Perfect Attendance multiple times.
Recognized for team contributions.
Consistently maintain 100% customer feed back.
Assisted customers through incoming phone calls. Actively listen and analyze my customers needs while consistently maintaining a 90% or above productivity as well as a 95% or above sign on.
Ensured customer loyalty by following through and taking ownership of complicated issues. Always following up with my customers.
Provided product and shipping information with a smile. Place orders and cross sell new product and services.
Submitted new credit card applications on behalf of the customer.
Compose email responses with the same active listening and efficiency as a phone response. Ability to maintain a minimum of 8 email responses per hour.
Assisted bridal registrants with creating and managing. Building a rapport to ensure future business.
Complied and reported website issues, paying careful attention to detail.
Assisted with peak training sessions. Coaching new associates on resolution strategies while maintaining company policies and procedures.
Successfully assist customers with website navigation.
Assisted with customer service account inquiries and payment information.
Cross sold services and product.
I attend classes when I can. I take classes that interest me. I'm not working on a particular degree. I like to take sociology and psychology courses. I'm also very interested in world history.
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