Customer service associate Resume Example
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CUSTOMER SERVICE ASSOCIATE
Professional Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Results-driven customer service representative with proven ability to establish rapport with clients.Highly enthusiastic customer service professional with 8 years client interface experience.
Skill Highlights
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Accomplishments
- Conflict resolution Responsible for handling customer account inquires accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer follow up Ensured that customers were satisfied with company products and services by doing follow-up calls Customer service Consistently received positive feed back from guest and crated repeat business by developing long term relationships with customers Handled guest complaints, maintaining a positive attitude for all guest Monetary transactions Handled cash, check, credit and automatic debit card transactions with 100% accuracy Telephone service Professionally processed over 100+ calls per day, providing information and services to ensure customer satisfaction.
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
03/2011 to Current
Customer service associateQbe Insurance Group Limited － Work Remotely , IL
- Having great customer service Working on three different computer systems Handling multi line phones Greeted customers entering the resort to ascertain what customers wanted or needed Politely assisted customers in person and via telephone Provided an elevated customer experience to generate loyal clientele Effectively communicated and with supported sales, marketing and administrative teams on a daily basis Ensured superior customer experience by addressing customers concerns demonstrating empathy and resolving problems on the spot Managed wide variety of customer service and administrative tasks to resolve customers quickly and efficiently Directed calls to appropriate individuals and departments Asked open ended questions to assess customers needs Greeted, registered and assigned rooms to guest of resort Answered department calls within 3 rings, using correct salutations and telephone etiquette Made and confirmed reservations Posted charges for rooms and telephones to ledgers manually by using a computer Verified customers credit and established how the customers would pay for the accommodations Computed bills, collected payments and made change for guests Recommended top dining and entertainment options for guest in the Williamsburg VA area.
- Greeted and issued guests room keys.
05/2008 to 03/2011
Customer service associateQbe Insurance Group Limited － Raeford , NC
- Having great customer service Working on three different computer systems Handling multi line phones Greeted customers entering the resort to ascertain what customers wanted or needed Politely assisted customers in person and via telephone Provided an elevated customer experience to generate loyal clientele Effectively communicated and with supported sales, marketing and administrative teams on a daily basis Ensured superior customer experience by addressing customers concerns demonstrating empathy and resolving problems on the spot Managed wide variety of customer service and administrative tasks to resolve customers quickly and efficiently Directed calls to appropriate individuals and departments Asked open ended questions to assess customers needs Greeted, registered and assigned rooms to guest of resort Answered department calls within 3 rings, using correct salutations and telephone etiquette Made and confirmed reservations Posted charges for rooms and telephones to ledgers manually by using a computer Verified customers credit and established how the customers would pay for the accommodations Computed bills, collected payments and made change for guests Recommended top dining and entertainment options for guest in the Williamsburg VA area.
- Greeted and issued guests room keys.
05/2007 to 05/2008
BooksellerMassachusetts Institute Of Technology － Boston , MA
- Helping the customers locate books Dealing with two different computer systems Handling multi line phones Processed cash and credit payments rapidly and accurately Responded to all customers inquires thoroughly and professionally Referred unresolved customer grievances to designated departments for further investigation Placed special merchandise orders for customers Greeted customers in a timely fashion while quickly determining needs Answered customers questions about product availability and shipment times Accurately logged all daily shipping and receiving orders.
05/2006 to 05/2007
Bickford Senior Living
- Va PCA (personal care aide) Helping the elderly with day to day activities Attending all appointments with the elderly Cleaning, cooking, and doing day to day home care for the elderly Assisted patients with daily functions Followed infection control procedures Provided all daily living tasks to enhance quality of life for elderly patients Assisted residents with bathing, dressing, feeding, lifting and transferring.
Education and Training
2005
DiplomaWoodside high school － City, State
2017
Associates degree: Medical assistingLiberty University
Medical billing and reimbursement
Skills
administrative, cash management, communication skills, Computer knowledge, cooking, Creative problem solving, Credit, clientele, client relations, customer service, Staff training, fashion, home care, infection control, Team building, marketing, Medical terminology, MS windows, Natural, bathing, quality, Quality assurance, Quick learner, receiving, sales, shipping, telephone, telephone etiquette, telephones, phones, Training developmentProfessional and friendlyShipping and receivingCash handlingCareful and active listenerStrong public speakerMulti-tasking
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Resume Overview
School Attended
- Woodside high school
- Liberty University
Job Titles Held:
- Customer service associate
- Bookseller
Degrees
- Diploma
Associates degree : Medical assisting
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