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customer service assistant cs resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Successful Customer Service Representative with seventeen years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Knowledgeable and dedicated customer service professional with experience in academia. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Accomplishments

    Membership Chairman of local PTA

    Box Tops Coordinator for local Elementary School

Skills
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • De-escalation Techniques
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Team-Oriented and Cooperative
  • Proactive Self-Starter
  • Proficiency in Microsoft Office and G Suite
  • Cultural Awareness and Sensitivity
  • Excellent Attention to Detail
  • Computer Proficiency
  • Inventory Management
  • Promoting Brand and Company Identity
  • Merchandise Orders and Exchanges
Work History
Customer Service Assistant (CS, 08/2019 - 06/2020
Bcfs Fredericksburg, TX,
  • Managed incoming calls each day with utmost professionalism and knowledgeable service.
  • Described product highlights and benefits to help guide students in using TLC equipment.
  • Answered customer questions for students and set up tutoring appointments.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues.
  • Stocked shelves and managed inventory , checking and sorting incoming books.
  • Collected and returned unpurchased or returned items to correct shelf locations.
  • Helped students and community patrons n the TLC with basic computer skills.
Clerk, 11/2015 - 06/2019
Kroger Castle Rock, CO,
  • Reviewed order data to verify transactions and shipping dates.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty by delivering professional customer service.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Entered data , following procedures to keep information private.
  • Fostered operational efficiency and compliance with company policies through effective coordination.
  • Helped patrons with technology and checked books out for guests.
  • Created cover art for media department.
  • Trained in Film and Music department as well as computer lab.
Senior Certified Pharmacy Technician, 09/2003 - 11/2015
Walgreens Pharmacy City, STATE,
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

  • Prepared bottle labels.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered patients' questions and troubleshot prescription issues.
  • Supervised pharmacy technicians and coordinated day-to-day assignments.
  • Maintained relationships with physicians.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Education
Bachelor of Science: Psychology/Human Services, Expected in 05/2021
-
Tiffin University - Tiffin, OH,
GPA:
Status -
Associate of Applied Science: Human Resources Development, Expected in 10/2017
-
Cuyahoga Community College - Cleveland, OH
GPA:
Status -

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Resume Overview

School Attended

  • Tiffin University
  • Cuyahoga Community College

Job Titles Held:

  • Customer Service Assistant (CS
  • Clerk
  • Senior Certified Pharmacy Technician

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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