Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Provided accurate and appropriate information in response to customer inquiries. Provided convenient directions to commuters destination. Inspect rail station platform for any hazards that may cause harm to CTA riders; Complete Customer Assistant Daily Activity Report (CADAR); Report any suspicious packages to Control Managements via radio or Kiosk phone; Retrieve any valuable items for customers if fallen on right of way rail tracks, following proper procedures; Assist ADA commuters upon request.
Maintain high quality customer service standards. Determine eligibility and provide education to potential enrollees and enrollees of the health care options available to them in an unbiased manner; Process enrollment during open enrollment periods. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.
Provided accurate and appropriate information in response to customer inquiries. Understand thoroughly and clearly explained the mandatory Integrated Care Program, including the auto-assignment process, and the ICEB enrollment materials available to this population; Enroll clients in the MCO of their choice during their initial enrollment period.
Info received via toll way camera, on Patrons with transportation, that violated toll way without transponder. Enter data, in regards to Patrons who violate toll way, to pay fine and/or fees. Re-assigned rental toll way fees to Patron who rented cars from rental services. Verified that information in the computer system was up-to-date and accurate.
Main focal point for all service-related inbound calls using all resources available in response to customer inquiries, request and provide assistance with their bill upon request. Answer inbound calls and use assumptive sales and rebuttal techniques to close sales. Notify dispatch office due to customer complaints and comments regarding their delivery.Collected customer feedback and made process changes to exceed customer satisfaction goals.
3.0 GPA, Member of After School Matters Club
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