Client Services Analyst experienced in successfully resolving client issues. Have been recognized consistently for a high level of professionalism and leadership. Possesses strong written and verbal skills and the ability to communicate with all levels within an organization.
Identified and troubleshot technical billing issues to prevent future problems. Built strong relationships as a liaison for clients which included agents, brokers, underwriters and customers. Even though team goal for turnaround time of resolution of issues was 24-48 hours, 80% was done same day, within 24 hours. Became a direct 'go to' person for external clients to get a quick resolution. Worked independently and responded to escalated service issues with little or no management supervision required.
backup, billing, Call Center, resolve customer complaints, client, clients, Customer Service, delivery, senior management, frame, insurance, money, personnel, policies, quick, research, retail, sales, statistics, transaction processing, underwriter, written
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