Customer Service Agent in the market successful at converting calls into save sales and new sales. Skilled agent committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with much to offer new clients.
won free movie tickets, paid lunches, gift cards, even things like, new bbq grill, quesodilla maker for the top saved sales percentage, or up sales in my departments. Managed call flow with minimum amount of time, Exceeded corporate target for saved sales for 2 months in a row with fifteen percent or higher.
Customers would call in to cancel their membership and most times return their products for refunds. First, I would be empathetic to their needs beginning with questions to find out what interested them in the product, or why the product was not sufficient. Next, I would resell the value of the product, by telling them how it is sufficient based on their answers to the questions. At the end of the call I would also pitch up sales on promotional offers we were having based on the product sold. Most of the time the customers escalation was because they were being billed on their credit card automatically they did not read the terms and conditions of the auto billing.
First, customers call in to respond to text messages stating that they've won one hundred dollars! Then, they were instructed to call our phone number, After they dial the number as instructed, they would get me, and I would go on to sell them on subscribing up to five popular magazines, and in return, I would send them out one hundred dollar gift vouchers!
Cold calling people on automated phone systems that dials potential customers numbers at random, and then, introducing myself and getting them to switch providers based on money saving options and discounts. I also pitched up sales for additional commission.
Completed credits in Algebra 090, English090, Introductory Spanish 060, Blue Print Residential Planning, Residential Wiring, and Electrical Code 040
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