customer service agent resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dedicated Customer Service Agent motivated to maintain customer satisfaction and contribute to company success Proficient Customer Service Representative with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator. Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Hardworking Customer Service Representative with 16 years of experience . Trained in project and time management with proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

  • Customer Relations
  • Outstanding communication skills
  • Empathetic and genuine
  • Credit card processing
  • Recordkeeping strengths
  • Professional telephone demeanor
  • Multi-line phone talent
  • Money handling abilities
  • Inbound And Outbound Calling
  • Creative Problem Solving
  • Good listening skills
  • Creative problem solving
  • Complaint resolution
  • Stocking and replenishing
  • Service standard compliance
  • POS Systems Expert
  • Computer knowledge
  • Office equipment
Work History
09/2017 to Current CUSTOMER SERVICE AGENT Dsv Road Transport | New Johnsonville, TN,
  • Addressed passengers concerns about delayed and canceled flights and resolved issues
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Operated PA system to make announcements regarding flight activity.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Used Deltamatic/Snapp to prepare pre-departure and post-departure reports and passenger manifests.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Used airline computer system to create airline tickets and boarding passes.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Prepared customer itinerary , accepted payments and processed refund and cancellation requests.
07/2015 to 07/2019 HOTEL FRONT DESK AGENT Four Seasons Hotels Inc | Boston, MA,
  • Entered customer data using Fosse Marsha software and updated information whenever patrons changed rooms.
  • Updated customer accounts with add-on room charges, including market items.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process and departures.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collaborated with all team members to handle guest requirements from check-in through check-out.
  • Maintained transaction security by verifying payment cards against identification.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Oversaw fast-paced front desk operations at busy facility with as many as 160 nightly guests.
09/2002 to 03/2015 BUS OPERATOR New River Valley Community Services | Va, VA,
  • Adhered to all established operational and safety procedures with every route.
  • Completed pre- and post-trip inspections and promptly reported issues to supervisor.
  • Completed routes smoothly to maximize productivity and minimize delays.
  • Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored and maintained high level of on-time delivery reliability service and performance
  • Applied interpersonal and customer service skills in serving as point of contact for passengers boarding and off boarding bus
  • Transport passengers to locations on route
Expected in 06/1984 High School Diploma | Leilehua High School, Wahiawa Hawaii, GPA:

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Resume Overview

School Attended

  • Leilehua High School

Job Titles Held:



  • High School Diploma

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