Service-focused worker bringing evolved skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, choose practical solutions and implement company policies with efficiency. Proficient with computers and office technology with strengths developing in writing and drafting documents.
Skills
Documentation and reporting
Sales expertise
Report preparation
Complaint resolution
Conflict Resolution
Outstanding communication skills
Customer Relations
Microsoft Office Suite proficiency
Empathetic and genuine
Professional telephone demeanor
Key holder experience
Stocking and replenishing
Recordkeeping strengths
Work History
09/2020 to 09/2021
Customer Service AgentJoe's Auto Parks – Van Nuys, CA,
Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Communicated with clients regarding account services, statements, and balances.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Adapted to new applications and maintained knowledge of current technologies.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Responded to customer calls and emails to answer questions about products and services.
Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
Addressed customer account discrepancies and concerns.
Sought out extra training opportunities to enhance customer relationship management abilities.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Facilitated communications through management of inbound and outbound customer calls.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Contacted customers to return routine and general calls promptly.
Recommended products to customers and suggested other options if preferred product was unavailable.
05/2019 to 05/2020
Leasing AgentStark Enterprises – Brooklyn, OH,
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Distributed and followed up on tenant renewal notices.
Kept meticulous records of correspondence between management and tenants.
Marketed property to local businesses through collateral, emails and phone calls.
Used Microsoft Word to help create property brochures for advertising available properties and developments.
Recruited new residents through website advertising and marketing.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Escalated major issues to property manager for immediate remediation.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Participated in property inspections to prepare for move-ins and move-outs.
Conducted property tours to highlight features of properties.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Invited prospects to fill out application upon completion of property tour.
03/2018 to 05/2019
Deli AssociateThe Turnip Truck – Nashville, TN,
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Learned other teammates' work tasks to train as backup.
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Opened new inventory and rotated stock by dates to maintain freshness.
Made food according to standard recipes with requested changes for customer satisfaction.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Education
Expected in 05/2025 to to
Bachelor of Arts: Literature Gordon State College - Barnesville, GA, GPA:
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