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Customer Service Agent Resume Example

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AH
CUSTOMER SERVICE AGENT
Professional Summary

I have worked in Medicare & medicaid eligibility part a,b,c and d . Systems that I have used and currently use include : rumba, reach, echs, pnc live . Accomplished and certified Pharmacy Technician .Hardworking dependable representative , love to help my customers I will go out my way to give them the information they need and more in depth so they understand it perfectly . I never give the customer / member homework if it can be done by me ill do it and educate them on how they can do it for the future . I always show the members/customers that I care and understand any frustration they might be having .Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Work History
Company Name - Customer Service AgentCity, State08/2018 - Current
Company Name - Pharmacy TechnicianCity, State01/2020 - 10/2020
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Counted, measured and compounded medications following standard procedures.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Restocked automated medication dispensing equipment.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
  • Counted, measured, and compounded medications following standard procedures.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Processed incoming drug orders.
  • Reviewed and verified customer information and insurance provider information.
  • Counted and labeled prescriptions with correct item and quantity.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Company Name - Sales AssociateCity, State02/2017 - 05/2018
  • Ateloo_1@icloud.com (919) 279-5575.
Company Name - Beauty Fashion - Sales AssociateCity, State01/2015 - 05/2018
  • Communicated professionally with colleagues, freelancers and clients. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Followed latest market trends to contribute suggestions seasonal buys. Developed positive customer relationships through friendly greetings and excellent service.
  • Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications.
  • Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
  • Stocked shelves and supplies and organized displays. Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
  • Empathetic and genuine Outstanding communication skills billing benefits medicare & medicaid eligibility part a , b,c and d Exemplary work ethic People-oriented Call center transactions Retail sales Strong client relations Claims analysis Insurance policy review Credit card processing Multi-line phone talent Exceptional communication skills Retail merchandising experience Credit card transactions Trusted key holder Stocking Consistently meets sales goals Employee relations Disability claims process Customer expectations management Merchandising Detail-oriented, language bilingual , fluent in arabic and English.
Accomplishments
  • Skilled problem solverMedical terminology knowledgeFluent in arabicGoal-orientedCustomer-orientedLocal/state health laws knowledgeExcellent work ethicPositive and friendly.
Skills
  • Administrative
  • Arabic
  • Benefits
  • Billing
  • Business development
  • C
  • Call center
  • Com
  • Communication skills
  • Credit
  • Clients
  • Client
  • Client relations
  • Customer service
  • Detail-oriented
  • Employee relations
  • English
  • Insurance
  • Market
  • Merchandising
  • Policies
  • Pricing
  • Quality
  • Retail
  • Retail sales
  • Sales
  • Strategic planning
  • Phone
  • Medicare and Medicaid process
  • Drug inventory management
  • Pharmaceutical sales and services
  • Stocking Shelves
  • Processing payments
  • FDA Drug Safety Guidelines
  • Drug Storage Procedures
  • Confidentiality and HIPAA
  • Assisting Pharmacists
  • Manual and Automated Medication Dispensing
  • Drug Safety
  • Insurance Knowledge
  • Typing Medication Labels
  • HIPAA
  • Team collaboration
  • Medication dispensing
  • Patient confidentiality
  • Patient Information Verification
  • Cash Register Operation
Education
2017
Athens Drive High School
City, State
High School Diploma
Provided repeat customers with exceptional care and attention. Answered questions regarding store policies and merchandise. Collaborated with team to complete store maintenance, stocking, merchandising and upkeep. Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores. Educated associates on market trends and stayed up-to-date on forecasts and news. Answered questions regarding store policies and merchandise. Prepared merchandise for sales floor by pricing or tagging and Accepted and processed returns. Provided repeat customers with exceptional care and attention. Elevated client feedback to management for use in strategic planning and business development. Followed latest market trends to contribute suggestions seasonal buys. Developed positive customer relationships through friendly greetings and excellent service. Organized racks and shelves to maintain visual appeal of the store. Prepared merchandise for distribution and placement across sales floor.
Certifications
  • CPhT - Certified Pharmacy Technician
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Resume Overview

School Attended

  • Athens Drive High School

Job Titles Held:

  • Customer Service Agent
  • Pharmacy Technician
  • Sales Associate
  • Beauty Fashion - Sales Associate

Degrees

  • High School Diploma

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