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Talk 2 Rep - Customer Service Agent Resume Example

Resume Score: 80%

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CUSTOMER SERVICE AGENT
Professional Summary

Administrative support Professional who goes above and
beyond basic administrative tasks and takes on multiple projects at once. Readily adapts to change and continually maintains a positive attitude while interacting with demanding clients. Served as the primary point of contact for both in-house and external phone,website and in person queries.

Skills
  • Professional phone etiquette
  • Excellent communication skills
  • Attention to detail
  • Database management
  • MS Word
  • Excel
  • Powerpoint
  • Fax and 10 key
  • Accurate and detailed
  • Works well under pressure
  • Multi-line phone proficiency
  • Filing and data archiving

 
Work History
Customer Service Agent, 12/2006 to 08/2008
 Talk 2 Rep – Hollywood, FL
  • TALK2REP Tamarac, Fl
  • Answered and quickly directed up to thirty calls per hour on many programs in Call Center Member Services Representative for Gateway Healthplan.
  •  Conducted Problem solving, Handled customer inquiries and complaints.
  • Also gave referrals and  explained Healthplan details and some terminology  in addition to Mailing out Membership cards.

 
Cashier And Customer Service Rep, 03/2003 to 01/2006
 Bookseller Barnes And Noble – Hollywood, FL
  • Assisted Clients In Locating Books.
  •  Ordered Books Through Database When Unavailable Locally
  • Conducted Inventory Reports On A Regular Basis
  • Created Marketing Displays For Featured Items And Bestsellers
  • Aided With Upcoming Events And Book Fairs Helped Build Sales 20% With Promotional Items.
Receptionist, 02/1996 to 01/2004
 Countyline Lexus – Hollywood, FL
  • Countyline Lexus Hollywood,Fl
  •  Answered 13 line switchboard and took messages Managed mail and direct client traffic for this 80-employee company
  •  Word processing of memos, letters, filing and data entry
  • Cash Management- Cash And Credit Card Transactions
  •  Driving safety meeting facilitator Held monthly meeting to familiarize drivers with new rules and for safety
  • Acted as Finance assistant Processed lease terminations for clients
  • Assisted with paperwork for Finance Department, payments, and banks.
Cashier / Customer Service Manager, 06/1994 to 01/1997
 Winn Dixie – Hollywood, FL
  • Winn Dixie Hollywood, Fl
  •  Troubleshoot and fix problems with register
  • Teamed up with Bookkeeper to take care of monetary duties
  • Provided quick and friendly customer service
  • In charge of  delegating duties to Customer Service Clerks to ensure cleanliness and safety
  • Restocked shelved Supervised front counter and assisted cashier with technical problems
Education
A.A: Massage Therapy, Jan 2005
 Sheridan Technical Center - Hollywood, FL
Associate of Science: Electrical Engineering, 2000
 A.T.I. Technical School - Miami, FL
High School Diploma: June 1995
 Hollywood Christian School - Hollywood, FL
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Resume Overview

Companies Worked For:

  • Talk 2 Rep
  • Bookseller Barnes And Noble
  • Countyline Lexus
  • Winn Dixie

School Attended

  • Sheridan Technical Center
  • A.T.I. Technical School
  • Hollywood Christian School

Job Titles Held:

  • Customer Service Agent
  • Cashier And Customer Service Rep
  • Receptionist
  • Cashier / Customer Service Manager

Degrees

  • A.A : Massage Therapy , Jan 2005
    Associate of Science : Electrical Engineering , 2000
    High School Diploma : June 1995

Where can I find a Talk 2 Rep Customer Service Agent resume example in Hollywood, Florida ?

This is an actual resume example of a Customer Service Agent who works in the Office Management Industry. LiveCareer has 77707 Office Management resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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