(UPS) United States Parcel Services - Customer Service Agent Resume Example

. Processing Medicare Member Approval Letters for Standard Organizational Determinations.

. CMS requires that embers be notified in writing of approved services determined within standard Time frames.

. Locate error Reports

. Save batch production and Error reports to T: Drive

. Log in letter production volumes and Error Reports into Excel Spreadsheet for each batch daily

. Administers the Banks Voice Telecommunication System operation by transferring incoming calls to the locations using a personal computer, PBX and Voice Mail consoles

. Maintain the telephone on-line directory look up system using Word, Excel, and database software

. Inputting changes to databases for billing, call collecting, inventory, repair orders, and work orders

. Maintain telephone listings of district banks and other numbers

. Ordering, distributing, and maintain telephone directories

. Maintain primary tapes in the Tape Recorder Unit for recorded Bank telephone lines and send backup tapes to the District Relocation Facility by ensuring tape is recording daily and tape is set up for off shift hours

. Assisting departments in performing monthly tape quality reviews

. Coordinates video conference scheduling for all FRBP users; monitors scheduling on FEBWEB for new rescheduled Video Conferences and confirms schedule with users

. Ensures video conferencing equipment is operational and powered up for users; provides assistant to users and resolved problems as necessary

. Perform administrative tasks related to ITS Help Service Desk Functions, such as resetting passwords, trouble shooting in Windows Operating System

. Provide customer service to IT Service Help Desk automation

. Ensures customers are kept informed of problem status and problems are followed through to resolution