Dedicated and energetic professional who works well in fast-paced, high-pressure environments. Reliable and responsible with a positive attitude.
Collected customer feedback and process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Formulated and enforced Service Center policies, procedures and quality assurance measures. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided cross training to many staff members.
Hand dusted and wiped clean office furniture, fixtures and window sills. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Swept and damp-mopped private stairways and hallways. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Informed supervisor when supplies were low. Cleaned rooms to the satisfaction of all clients.
Received incoming shipments and reviewed contents against purchase order for accuracy. Rotated stock by code and receiving date. Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles. Banded, wrapped, packaged and cleaned equipment.
Greeted all customers. Handled products and equipment in accordance with safety and sanitation guidelines. Directed and managed all functions of the dairy, frozen, produce and bakery departments. Fulfilled special order requests, including special occasion cakes and party platters. Conducted price checks for cashiers and service clerks.
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