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Advanced Call Center Technology - Customer Service Agent Resume Example

Resume Score: 80%

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CUSTOMER SERVICE AGENT
Professional Summary
Skills
Work History
Customer Service Agent, 04/2010 to 03/2012
 Advanced Call Center Technology – Johnson City, Tennessee
  • Answered a constant flow of customer calls with up to [number] calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
Product and Billing Counselor, 04/2012 to 10/2014
 Sprint – Blountville, Tennessee
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Evaluated consumer reports on a monthly basis.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Met or exceeded service and quality standards every review period.
Coach, 05/2015 to Current
 Convergys – Chattanooga, Tennessee
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Assisted in developing new higher-led after-school tutoring program to teach New Higher students.
  • Processed cash and credit payments rapidly and accurately.
Education
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Resume Overview

Companies Worked For:

  • Advanced Call Center Technology
  • Sprint
  • Convergys

Job Titles Held:

  • Customer Service Agent
  • Product and Billing Counselor
  • Coach

Where can I find a Advanced Call Center Technology Customer Service Agent resume example in Chattanooga, Tennessee ?

This is an actual resume example of a Customer Service Agent who works in the Call Center Industry. LiveCareer has 204640 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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