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Customer Service Agent Resume Example

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CUSTOMER SERVICE AGENT
Summary
Advanced in educational technology, action learning, e-learning and blended learning course design and delivery. Excellent communicator and presenter. Grant writing and research for non-profit organizations' training and program needs; skilled at identifying and securing external funding to meet training and program needs. 
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
Recruit, interview, and hire or sign up volunteers and staff. Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated. Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management. Lifelong learner who instills desire for learning in others.
Experience
Customer Service Agent, 09/2015 to CurrentPNM － Albuquerque, NM
  • Handle inbound calls from New Mexico and Texas, from customers which need assistance with Start/Stop/Transfer electrical service, outages, billing information, payments, and account requests.
Corporate Sales Service Agent, 03/2012 to 12/2014Lowe's Incorporated － Albuquerque, New Mexico
  • Assisted teams with doing side-by-sides with agents for quality performance, supervise sales floor.
  • Mentor new training classes, prepare instructive information for new hires to use as reference material, create updated material to existing agents, motivating team in daily and make sure team is given updated and relevant information to productively complete job tasks.
  • My personal job performance consists of inbound contact from new and existing customers to discuss their needs and how needs could be met by specific products and services, Answer customers' questions about products, prices, availability, or credit terms, and benefits that Lowe's offer to enhance consumer experience.
  • Maintain customer records, using automated systems, Prepare sales orders, and submit orders for processing.
  • Collaborate with colleagues to exchange information, such as selling strategies and updated corporate procedure/policy relevant to sales.
Home Health Director, 04/2011 to 02/2015Footprints Ministry Inc － Albuquerque, New Mexico
  • Certified in the State of New Mexico for Personal Care Services (PCS) providers; I wrote policy and procedures for employees in accordance with state guidelines, conducted interviews, and orientated training new hires for medical professional work for in-home personal care.
  • I conducted intakes for clients to initiate long-term services with managed care organizations, and collaborated with (MCO's) managed care organizations, and other partnering agencies to evaluate patients' medical or physical condition and to assess client needs.
  • Refer patients, clients, and/or families to community resources to assist in recovery services from homelessness, mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education.
  • Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy.
  • Plan discharge from care facility to home or other care facility.
  • Organized support groups or provided referrals for counseling services for family members to assist them in understanding, dealing with, and supporting the client or patient care.
  • Modify treatment plans to comply with changes in clients' status.
  • Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan.
  • Identify environmental impediments to client or patient progress through evaluations and review of patient records.
Team Lead Collector, 07/2006 to 08/2010TSYS － Duluth, Georgia
Staffing Manager, 08/1995 to 12/2001Lloyd's Healthcare Services － Albuquerque, New Mexico
Customer Representative, 01/1994 to 08/1996MCI － Albuquerque, New Mexico
Education
Bachelor of Arts:Biblical Studies/Leadership AdministrationBeulah Heights University － Atlanta, GeorgiaGPA: GPA: 3.82Biblical Studies/Leadership Administration GPA: 3.82
Bachelor of Science:Business/EntrepreneurshipUniversity of Phoenix － Phoenix, ArizonaGPA: GPA: 2.89Business/Entrepreneurship GPA: 2.89
Skills
benefits, billing, consultation, counseling, credit, client, clients, Plan discharge, financial, legal, Mentor, Access, Excel, exchange, PowerPoint, MS Windows, Word, patient care, evaluate patients, progress, quality, rehabilitation, selling, sales, treatment plans
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Resume Overview

Companies Worked For:

  • PNM
  • Lowe's Incorporated
  • Footprints Ministry Inc
  • TSYS
  • Lloyd's Healthcare Services
  • MCI

School Attended

  • Beulah Heights University
  • University of Phoenix

Job Titles Held:

  • Customer Service Agent
  • Corporate Sales Service Agent
  • Home Health Director
  • Team Lead Collector
  • Staffing Manager
  • Customer Representative

Degrees

  • Bachelor of Arts : Biblical Studies/Leadership Administration
    Bachelor of Science : Business/Entrepreneurship

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